Store Manager Customer Service

Alexandria Fouts 330-***-**** *****************@*****.***

SKILLS

● 8+ years management experience ● Quick learner ● Time management

● Excellent communication skills ● Self-motivated ● Public speaking

● Conflict resolution ● Extremely organized ● Great problem solving skills EXPERIENCE

The Roadhouse Bartender / Waitstaff Havelock, NC

(Marine Corps Civilian Services)

● Taking and serving beverage and meal orders 07/2019 - Present

● Preparing alcoholic/non-alcoholic beverages for bar, military service members, and civilians

● Assisting bar and restaurant customers’ needs and making recommendations

● Checking customers’ identification and confirming it meets legal drinking/smoking age

● Complying with all food handling, beverage, and safety regulations

● Providing exceptional customer service

Verizon Wireless Business Government Customer Operations / Technical Support Columbus, OH

● Service solutions and telecommunications expert 02/2019 - 07/2019

● Dedication to process improvement

● Meeting and exceeding monthly customer service and retail sales quotas

● Online support to internal and external customers

● Delivering efficient support on large customer accounts

● First call resolution including eliminating repeat calls, reducing transfers, and assisting with escalations

● Applying technical knowledge to resolve customer issues and provide assistance through effective troubleshooting Game Arena / Esports Store Manager / Head of IT Columbus, OH

● Hardware and software configuration and troubleshooting 10/2018 - 02/2019

● Building and fixing all computers

● Teaching children and adults how to play video games

● Assisting with Esports and Game Arena tournaments

● Product representative for conventions and product demonstration

● Data configuration and management

● Creation and configuration of networks and all networking equipment DRB Systems Answer Person / IT Uniontown, OH

● Hardware, software, and database setup, configuration and troubleshooting 03/2016 - 05/2018

● Customer service and Mentoring training creation, employee training, and certifications

● Team coaching and counseling

● Creating and leading company multimedia presentations

● Resolving customer conflicts

● Installation of all peripherals, wireless terminals, printers and cameras

● Customer training

EDUCATION

Waterloo High School 2007 - 2011 High School

CodeCademy 2016 - Present Programming

Medcerts 2019 - Present Net+ / Sec+

INTERESTS AND HOBBIES

Martial arts, sports, playing and creating video games, art, building and fixing computers and networking systems, music

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