Front Office Assistant

Yudith Castillo

720-***-**** ********@*****.***

Education

Metropolitan State University of Denver

Bachelor of science Business Management with emphasis in Operation Supply Chain Management Anticipated Graduation 2021

Red Rocks Community College

Associates of General Studies 2019

Experience/Employment History

Temporary front office assistant

Westwood strive Prep, Denver Co 08/20-08/20

Answering phone calls

Translating for parents

Organize materials, folders, backpacks computers for students

Working with excel and the DPS system to register students

Assistant Manager

Louis Dinner, Littleton Co 01/18- 03/20

Trained six new employees on proper food handling, guest expectations and restaurant protocols.

Organize team meetings, spaces and materials

Monitor staff performance including performance reviews

Assistant, Beaver Construction, Littleton Co 05/19-11/19

Maintained a strong understanding of training trends, progresses and best practices.

Analyzed Sales figures and reported to my boss

Transferred and directed phone calls, guest and email to correct staff member.

Waitress, Louis Dinner, Littleton Co 01/16-03/19

Addressed any concerns or complaints quickly to promote customer happiness.

Making menu recommendations and answering questions.

Helped other employees to have an efficient collaboration teamwork.

Secretary/Administrative assistant

D Rivas Trucking LLC 05/15-01/18

Keep track of all the expenses of the company

Made all the require payments of time (employees, insurance, tickets)

Answering phone calls from the people in charge of the projects, and making sure the owner will know the time, the requirements and the procedure.

Certificates

Front office Red Rocks community college 2017

Small Business Startup Red Rocks community college 2018

DBE for small business The Sandford Group LLC 2017

Community Involvement and leadership

Member of The National Society of leadership and success

Volunteer at the 9-health fair

Volunteer at University Park Dental as front office assistant.

Participated on the 34th Annual conference at HACU (Hispanic Association of Colleges and Universities)

Skill Summary

Bilingual: Spanish/English

Problem solving

Verbal written communication

Leadership

administrative

Customer service

computer skills

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