Data Front Desk

Mackenzie Wagner

Feura Bush, NY ***** 518-***-**** *******@******.*** linkedin.com/in/mackenzie-wagner-1a2846176/

Summary of Qualification

Graduate in Economics with hands-on diversified experience in customer service, data management, and education fields. Offering strong expertise and a diverse range of skills in acquiring data from different sources and developing data management systems that support analysis and reporting. Talent for quickly learning new technologies and financial procedures combining with multitasking abilities to analyze data and prioritize work assignments. Aspiring to combine a broad educational background with exceptional communication, interpersonal, technical, analytical, and organizational skills to secure a challenging position in financial and data science/analysis fields. Proficient in Microsoft Office suite (Word, Excel, and PowerPoint), Java, and R programming.

Areas of Expertise

Data Collection & Analysis

Knowledge of Economics & Finance

New Policy Development

Credit Card Transaction

Performance Improvement

High-level Customer Service

Active Team Player

Understanding of Budgeting

Problem Resolution

Education

Bachelor of Arts in Economics, Mathematics (Minors) – University at Albany, Albany, NY August 2020 GPA: 3.39

Associate of Applied Science in Business Administration – Hudson Valley Community College, Troy, NY 2019 GPA: 3.29

Dean’s list: Fall 2018, spring 2019

Professional Experience

Northeast Charter Schools Network Albany, NY Jan 2020 – April 2020

Data Management Intern

Collect, analyze, and enter proper data in Excel through the utilization of the organization’s database system.

Oversee the development and execution of an effective system for capturing and recording appropriate data.

Key Accomplishment:

Ensured the enhancement of organizational accessibility by revamping robust data management systems for annual membership interactions while managing the data lifecycle.

Cartwheels Gymnastics Clifton Park, NY Jan 2019 – Aug 2019

Gymnastics Instructor

Improved organization and leadership skills by developing new lesson plans, managing gymnasts, and teaching classes.

Key Accomplishment:

Rendered impeccable training to 8 athletes with best practice for competitions.

Camp Bow Wow Colonie, NY May 2018 – Jan 2019

Guest Service Agent

Evaluated overall performance by training and guiding multiple agents on front desk procedures.

Conducted credit card transactions for advanced deposits and refunds while handling reverse authorizations for mischarges.

Key Accomplishment:

Successfully managed 20-35+ customer calls regarding consultations, scheduling, and billing procedures.

Additional experience as an Academic Tutor (Sep 2018 – March 2019 ) for JC Club Children’s Feeding Center, Albany, NY, as a Head Bartender (Sep 2015 – May 2018) for Macerola’s Pizza Gram Plus

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