Manager Project
Resume:
Shilpa Hegde PMP® [US Citizen]
** ***** ** ** ******** professional specializing as Technical Project Manager with over 5 years of managing and delivering end-end (SDLC) Waterfall/Agile website development and cloud-based web application projects.
Dublin, CA
*********@*****.***
LinkedIn Profile
EXPERIENCE
IBM - San Jose (2011 - JUL 2020 Laid off)
Project: Website Development [JAN 2020 - JUL 2020]
Role - Technical Project Manager/Scrum Master
●Collaborated with Product Owners to get the business requirements, manage SOW,RFP, change requests, and SLA sign-off
●Worked with Product Manager to translate business needs into technical details
●Managed end-end cloud based Responsive website development and launch for several high profile campaigns such as digital/security conference, callforcode, hackathons, Prometeo
●Mentored team to adapt continuous improvement workflows
●Managed capacity planning and contributed to building the strategic roadmap
●Sent weekly status reports to the stakeholders and management
●Technical Environment: Bluemix, HTML/CSS, JavaScript, WordPress/PHP, Agile/Scrum, SQL, Jira
Project: MyLearning Learning Management System - PaaS [SEPT 2017 - Dec 2019]
Role - Technical Project Manager/Scrum Master
●Worked with stakeholders on SLA, business requirements, negotiated scope and reported status of deliveries
●Created process flows, system flows, state diagrams to better articulate the technical requirements
●Hired, mentored team, resolved blockers and conflicts
●Worked with the product owner and team on work breakdown and reduce dependencies
●Participated in backlog grooming, creating, sizing and prioritizing user stories, sprint planning, execution, reviews and retrospection and managed multiple scrum teams simultaneously
●Conducted risk analysis and prepared contingency plans
●Collaborated with distributed (India, Romania) and cross functional teams to design/develop containerized microservices for cloud-based learning management web application on time and within budget
●Improved project efficiencies by setting up processes and documenting best practices (code reviews, change management, source control management, build process, testing and operations)
●Managed Vendor for integrating support solution in the product
●Presented our offering to potential stakeholders to get a buy-in
●Technical Environment: nodeJS, ReactJS/HTML/CSS, SQL, Bluemix, Docker, OpenShift, Jira, Microservices, GitHub, CI/CD using Travis, SaaS, Agile/SCRUM
Project: Blockchain VM [OCT 2016 - JUN 2017]
Role - Project Manager
●Managed customer engagement and supported Blockchain Advocates’ presentations and demos
●Worked with DevOps team to provision fully configured SoftLayer Virtual Machines
●Technical Environment: DevOps, Blockchain, Virtual Machines, Jira
Project: Migration and Modernization Projects [SEPT 2016 - MAY 2017]
Role - Project Manager
●Managed end-end migration of traditional CMA to cloud based application
●Collaborated with the team to modernize the DevOps process from a ticketing-based deployment process to continuous deployment model
●Onboarded new stakeholders with a solution that saved cost to the organization
●Created a proposal for transforming WordPress based Learning management system to a PaaS based offering using SOA and microservices Architecture
●Technical Environment: Java, UX, SQL, Cloud, DevOps, OpenShift, ZenHub, Agile/SCRUM
Project: iPython App [JUN 2016 - AUG 2016]
Role - Project Manager
●Hired, mentored and collaborated with 6 co-located summer interns to develop a customized iPython instructional design that was sold to IBM Global University Program
●Technical Environment: Python, HTML/CSS, IBM Bluemix, Jira, Agile/SCRUM
Project: Content Management Application (CMA) [JUN 2011 - MAY 2016]
Role - Lead Developer
●Gathered business requirements, processes and workflows
●Worked with cross-functional teams/stakeholders
●Designed and developed new features for in-house Content Management system (CMS) that serves IBM developerWorks content to 4 Million users
●Designed and developed localized REST app that generates aggregated content view for multi-language support
●Worked closely with DevOps to ensure solutions make best use of cloud Technical Environment
●Technical Environment: Java, XML/XSLT, Kafka, DB2, REST, WebSphere, JSP/HTML/CSS/JavaScript, ZenHub, SQL, Localization, Agile/SCRUM
Infosys, Ness, Cerner, Mphasis - Bangalore [SEP 2003 - AUG 2010]
Role: QA -> Sr.QA -> Lead
●Worked in progressive roles as a QA Engineer validating applications for healthcare (Pharma), multi-OS System side applications such as BMC Network monitoring suite, HP OS install packages and widget, Tesco retail projects and other enterprise software
●Worked as Sam’s Club and Tesco ecommerce site QA/Lead at Professional Access and Infosys India and well versed with ATG commerce and retail workflows
●Technical Environment: Automation using HP QTP, Quality Center, Traceability matrix, Unix, Jira, Waterfall
PM SKILLS
Project Management
Agile/SCRUM
Waterfall
Software Development
Stakeholder Mgmt
Change Management
Risk Management
Scheduling, Cost
Communication
Mentoring/Coaching
Tracking KPI
Analytics
TECHNICAL SKILLS
Java/J2EE, REST, XML
nodeJS, ReactJS
HTML, CSS, JavaScript
PHP, WordPress
SQL, Unix
Microservices
Docker, Kubernetes
OpenShift, Cloud
SaaS, IBM Bluemix
Localization
GitHub, CI/CD
Jira / ZenHub
Technical Writing
MS Office Suite
EDUCATION
MS - Computer Engineering
San Jose State Univ Aug 2010 - Aug’12
BS - Computer Science
VTU, India
Jun 1999-Jun 2003
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