Desktop Support Manager
Resume:
PERSONAL DETAILS OF ENRIQUE UMESH JAIPAL
NAME AND SURNAME
Enrique Umesh Jaipal
CONTACT NUMBER
LINKEDIN PROFILE
https://www.linkedin.com/in/enrique-jaipal-4b03aa125/
EMAIL ADDRESS
*******.******@*****.***
LOCATION
13 Honiton Road, Plumstead 7800, Cape Town
DATE OF BIRTH
14 August 1986
PERSONAL PROFILE
Background in information technology desktop support. Strong organization and co-coordination skills. A self-confident individual who is able to work independently and well as within a team. I have been described as Self-motivated and have good verbal and written communication skills
EDUCATION
NAME OF INSTITUTION
DEGREE / DIPLOMA / CERTIFICATE
YEAR
Udemy.com
MCSE & ITIL Foundation
In Progress of completion
I.T Business Campus
LINUX operating systems and MCDST
(Microsoft certified desktop support technician)
May 2006 to November 2006
Boston Business Campus
(Cape Town)
A+ in computer hardware and software
April 2004 to November 2004
DEVELOPMENT ABILITIES
Good writing and communication skills.
Able to work independently but also well in a group.
Intensive knowledge of E-mail i.e. Groupwise, Persal, BAS, Outlook, pastel, QuickBooks and Clinicom.
Knowledge of Picture Archiving and Communications system (PACS – X-RAYS).
Knowledge of Microsoft, MS Word and PowerPoint.
Proficient in Picture Archiving and Communication Systems (PAC’s, - X-RAYS) Groupwise E-mail, Clinicom, Novell, Logis, Persal, BAS, MS Word, Excel and PowerPoint and VISIO.
SKILLS ACQUIRED
Managing and maintaining the following
oWindows servers
oActive directory
oMicrosoft exchange
oHardware - Desktops, Laptops, Printers, Fax machines, VOIP, Routers and switches
oSoftware - Operating systems, Anti-virus, Biometric Systems, POS Systems, Office 365,
oBudget monitoring
oStrong LAN and WAN skills
EMPLOYMENT HISTORY
COMPANY
Connect - ZA
DURATION OF EMPLOYMENT
March 2016 to current
DESIGNATION
Manager
JOB DESCRIPTION
Key duties and responsibilities:
Monthly reporting to director.
Responsible for the asset management of the company.
Compiling service level agreements.
Managing contracts.
Quarterly staff management performance.
Responsible to ensure compliance.
Responsible for the procurement of goods for the company.
Managing budgets.
Maintaining networks.
Maintaining Web & Email servers.
COMPANY
A2B Long-haul Carriers
DURATION OF EMPLOYMENT
April 2009 to February 2016
DESIGNATION
Senior Administration Clerk and Desktop Technician
JOB DESCRIPTION
Key duties and responsibilities:
Bookkeeping.
Vehicle tracking and maintenance.
Trip costing.
Insurance costing.
Liaising with clients.
Supplier liaison.
Negotiating transport rates.
Warehouse management and stock control.
Basic desktop support.
Setting up of new computers.
Troubleshooting of outlook and pastel.
Provided in house training to staff and new employees.
COMPANY
Baraka Technology Group
(Contracted to Provincial Government of the Western Cape)
DURATION OF EMPLOYMENT
February 2008 to March 2009
DESIGNATION
Senior Desktop Technician
JOB DESCRIPTION
Key duties and responsibilities:
Desktop support (Windows 2000 and XP).
Troubleshooting of PAXIM, groupwise, general printing as well as Clinicom printing, Novell, BAS, Persal and various network issues.
Setting up of new computers and doing onsite installation.
COMPANY
Web Africa
DURATION OF EMPLOYMENT
November 2006 to January 2008
DESIGNATION
Technical Support
JOB DESCRIPTION
Key duties and responsibilities:
ADSL support (connection problems, help clients to configure telephonically).
Web hosting support.
Domain management.
E-mail support.
All the above support mentioned above was done telephonically, via e-mail and instant messenger.
COMPANY
Wileman information technology
DURATION OF EMPLOYMENT
March 2005 to March 2006
DESIGNATION
Desktop Technician
JOB DESCRIPTION
Key duties and responsibilities:
Building repairing and upgrading of desktop pc’s and laptops.
Trouble shooting of mail and printing problems.
Checking client server back-ups.
Setting up of mail boxes.
Network installations.
Small business server installation.
REFERENCE DETAILS
REFEREE NAME
COMPANY
POSITION
CONTACT DETAILS
Norman Visagie
Connect - ZA
Director
Richard Jaipaul
A2B Longhaul Carriers
Director
Naseerah Royker
Baraka Technology Group
Manager
Aziz Arnold
Web Africa
Team Leader
John Wileman
Wileman Information Technology
Director
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