Customer Service Staff

CURRICULUM VITAE

NAWAF MOHD. R. BHELIM

*************@*****.***

Plot No. 29, Room No. 116,

N.C.C., Gate No. 7, Malwani,

Malad (W), Mumbai-95.

CAREER OBJECTIVE

To explore my skills and ability to excel in the field I have chosen, through a continuous process of learning and to hold a responsible position in a friendly and professionalism work oriented environment

PERSONAL DETAILS:

Father s Name : BHELIM MOHD. RAFIQUE

Date of Birth : 4th April 1991

Contact No. : 730-***-****

Gender : Male

Religion : Islam

Nationality : Indian

Languages Known : English, Hindi, Marathi, Urdu & Gujarati

Marital Status : Single

Hobbies : Playing Cricket, Chess & Reading Books

EDUCATIONAL QUALIFICATION:

S.S.C. Passed in April, 2008 From N.I.O.S. Board.

H.S.C. Passed in October, 2010 From N.I.O.S. Board.

F.Y.Com Passed in March, 2013 From Mumbai University.

S.Y.Com Passed in March, 2014 From Mumbai University.

T.Y.Com Passed in March, 2015 From Mumbai University.

COMPUTER SKILLS

MS Office, Basics and Internet.

PASSPORT DETAILS:

Passport No. : P1649186

Date of Issue : 21/07/2016

Date of Expiry : 20/07/2026

Place of Issue : Mumbai

EXPERIENCE SUMMARY

Working as a Customer Service Associated then promoted as Team leader at Shopper Stop Pvt Ltd in Mumbai Maharashtra India

Worked Since 13 June 2012 to 10 April 2016.

Working as a Department Supervisor at AL Amri Center L.L.C in Muscat Oman

Worked Since 20 December 2016 to 19 December 2018.

Working as a Department Supervisor at Safari Hypermarket in Sharjah U.A.E .

Worked since 19 July 2019 to 29.2.2020

CUSTOMER SERVICE

Ensure that a polite and a pleasant shopping experience are provided to the customer

Demonstrate and ensure quality customer service is consistently delivered

Ensure Customer complaints are handled with a sense of urgency & good judgment.

Ensure that quality Standards, Customer service health & safety are met

To make available all the stock which are Advertise in flyers

LOSS PREVENTION

Execute & monitor Loss Prevention & shrink program

Identification of product likely to be pilfered & take preventive action

To reduce the Dump by taking liquidation offer on near expiry product

Protect company assets through effective inventory control and loss prevention practices.

Monitor the backroom to ensure that Merchandize is appropriately received & Safely Organize by associate.

DISPLAY & VISUAL MERCHDIZING

To maintain a high standard of merchandising placement, Proper display technique through planogram in order to create inviting impression for customer

Execute end cap Seasonal Aisle as per company Standard

Ensure cleanliness & safety of display

Ensure prompt and effective replenishing of merchandise in store, Ensure effective space utilization

Ensured all products are price tagged and bar-coded before display

STAFF MANAGEMENT

Give time to time motivation to staff in order to get effective result

To do every weak briefing with Employee

Training inspecting, controlling, motivating, disciplining the staff

Schedule staff and delegate tasks/duties

Supervise the staff to observe whether they are working efficiently or not.

ADDITIONAL SKILLS

Skilled in counting cash manually and using currency-counting machine

Ability to draft shifts for cashiers and baggers

Collecting float from cashiers

Place: Mumbai India

Date:

(NAWAF MOHD. R. BHELIM)

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