Engineer Support

NARAYAN DESAI

Room No ***/Plot No ****, Siddhivinak Park, Diva Goan, Sector 9, Airoli, Navi Mumbai, 400708 Contact: +91-993*******; Email: **********@*****.*** Seeking a position to utilize my skills and abilities in an Industry that offers professional growth while being resourceful. PROFILE

Qualified Information Technology professional with experience of over 7+ years across IT Infrastructure Services management.

Proficient in addressing operational issues, resolving performance bottlenecks with experience in improving IT Infrastructure and achieving desired objectives and organizational growth.

Hands on experience in Vendor Coordination, Managing Helpdesk, Monitoring Multiple services.

Focused and hardworking professional equipped with thorough knowledge and technical understanding coupled with an analytic bent of mind and confident to take challenging assignments. PROFESSIONAL EXPERIENCE :-

1) Since March 2020 working with, Jio Platforms Limited as a Technical Support Engineer. Job Responsibilities:

Release and backend process management.

2) 1. January 2020 to February 2020 worked with, Randstad India Pvt Ltd as a IT Support Analyst. 2. October 2018 to December 2019 worked with, Shivamtech engineering design pvt ltd as a IT Support Analyst.

3. February 2015 to August 2018 worked with, Mind Square Technologies pvt ltd as a Systems Engineer. 4. February 2013 to January 2015 worked with, iGATE Ltd as a Systems Engineer. Client :- Schlumberger Asia Services LTD

Job Responsibilities:

Managed the overall administration of IT infrastructure management services.

Performed various troubleshooting and maintenance operations in Windows systems, server environments and MAC OS.

Responsible for providing complete IT support to for laptop and desktop wired and wireless users.

Skillfully provided instant solution to all IT related issue reported by users in IT Helpdesk and gave support to users remotely and telephonic.

Deploy and manage virtual machines.

Sorted complex issues pertaining to hardware and network failure – Monitored both Hardware and Software systems for errors and updated them regularly to maintain proper functioning and flow of information.

Provided Tier 2 and Tier 3 technical support.

Managed user accounts, groups, print queues and controlling access rights using Active Directory

Providing proper installation, integration, and initial operation of the desktop environment to support the unit needs.

Setting the performance targets as per the KPO dashboard.

Asset Audits and IT Vendor Management.

Experience and strong troubleshooting skills on Windows environment, Apple, Linux Products, Office 365 and handled Senior Management Support

Video conferencing calls management, configuration and their advance bookings also Set up all audio and visual equipment for large scheduled concerts and events.

Monitoring functioning of equipment/ peripherals and making necessary modifications to ensure system operates in conformance with specifications.

Incident management; acceptance of the incident within the acceptable time frame and ensuring to get it close as per the targets in REMEDY software.

3) September 2011 to February 2013 worked with, Magna InfoTech PVT. LTD. As a Technical Support Associate

Client :- SIEMENS INFORMATION SYSTEMS PVT LTD

Job Responsibilities:

Worked at IT Helpdesk of Siemens Information Systems Ltd. a Multinational Company as Technical Support Associate.

Responsible for web administration

Supports for Internal Employees of SISL/SL related to Windows XP, 2000, Windows 7, Office 2003 & Office 2007.

Managed user accounts, groups, print queues and controlling access rights using Active Directory.

Supported all remote offices Net Meeting and Dame Ware.

Troubleshooting VPN, URA & PKI issues as well Internet Explorer issues.

Troubleshooting LAN Issues and escalating it if necessary.

Responding Users Emails for their Technical Queries.

Monitor ticketing system for new tickets and work-items. Update existing tickets using Remedy and CA tool.

Blackberry (BES) Mail Account creation, Deletion, OCS installation & maintenance all user list and server data.

Attending & solving the software related problems of users.

Troubleshooting desktops & networking related problems. Providing support on various application provided by SISL/SL

4) March 2007 to August 2011 worked with, Star Computer as a Technical Support Engineer Client :- CIPLA ltd.

Job Responsibilities:

Computer Assembling

Networking, including LAN set-up, wireless communication, mobile technology, etc.

Hardware & software Maintenance, including troubleshooting thereof.

Installation & set-up of computer applications under various platforms.

Knowledge about Computer peripherals, including printers, motherboards, USB adapters, etc.

Install configuration and full knowledge about Outlook Express, Microsoft Outlook2003 and Exchange mail.

Internet related solutions like proxy, browsers & e-mail clients.

Anti-virus & Firewall management.

Data-base management & Back-up techniques.

Telephonic support to clients on any of the above matters.

Advanced Handhelds, Blackberry Devices.

Projects underway:

Managed to successfully implemented and configure SLB New IT Site

Secure Printing successfully implemented.

Digital Signage devices configured and implemented.

Migrating O365 along with one drive.

EDUCATION & QUALIFICATIONS :-

Bachelor of Computer Application (Computer Science) from Tilak Maharashtra University, Pune.

Higher Secondary Education from Board of higher secondary Education Mumbai.

Secondary School Certificate from Board of Secondary School Education, Kolhapur. PROFESSIONAL QUALIFICATIONS :-

Diploma in computer hardware Technology– MBTB (Maharashtra Business Training Board, Kolhapur)

Certificate of Completion Learning ITIL®

Certificate of completion IT Service Desk: Service Management

Certificate of completion Google Google IT Technical Support Fundamentals

Completed VMware Certified associate - data center virtualization -Attari Classes. LANGUAGES :- English, Marathi, Hindi

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