Assistant Customer Service
Resume:
Hilda M. Guzman
Shandon Ca *****
**************.**@*****.***
Education
Cuesta Collage January 2016-May 2017
● Certified Nurse Assistant
● Certified Phlebotomist
● CPR (BLS)
Job Experience
SVP Winery November 2018-present
Lab tech
Responsibilities
● Laboratory function (soufer,va,ph,ta,ntu,alcholiser,brix)
● Working close with winemaker
● Responsible of running analisis to wine and juice
● Record all analisis and work orders in the record books
● Update tanks cards
● Follow sanitation
● Harvest duties
● Bottling reports and paper work
●
Treasury Wine State August 2018-November 2018
Wine tech 2
Responsible on the process of wine
● Racks
● Moves
● Blending
● Additions
● Shipping/Receiving
● Sparing
● ATP Swabs
● Forklift
E&J Gallo Winery January 2015-July 2018
Wine Tech 1
Responsible on the process of wine
● Barrels
● Forklift
● Racks
● Moves
● Blending
● Additions
● Shipping/Receiving
● Sparing
● ATP Swabs
Nursing Home March 2016-May 2016
Student
Taking care of 3 older lady’s
● Check blood pressure
● Pulse
● Temperature
● Feeding
● Shower
Dignity Health March 2017-May 2017
Student
● Customer Service
● Draw Blood
● Collecting urine simples
● Running simples
Kelly Service (E&J Gallo) August 2014-December 2014 Temporary General Wine Tech
Working on the process of wine
● Pump Overs
● Barrels
Staffing Network October 2013-December 2013
Temporary General Wine Tech
Working on the process of wine
● Pump Overs
Parkfield Café January 2010-August 2014
Waitress/Cook
● Customer Services
● Cashier
● Inventory
● Assistant Manager
USA Agency (Meridian Winery) August 2008-December 2008 Temporary Front Desk
● Answering phones
● Greeting
● Setting up meeting
● Assisting
USA Wireless February 2005-July 2008
Customer Service/Sales
● Sales
● Answering phones
● Managing with money
● Assistant Manager
● Advertising
Skills
● Bilingual (English-Spanish)
● Type 60 wpm
● Responsible
● Flexible Schedule
● Team Leader
● Follow Directions
● Great Communication
● Fast Learner
I am a responsible person with an open mind ready to learn new things always looking for the best interest for my employer and myself. I believe in honesty and following instructions as well getting along with my coworkers it makes the job easier in all the aspects. Respect is the key to success and for better customer service.
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