Customer Service, Office Administration, Training Administration
Resume:
PROFESSIONAL EXPERIENCE
Personal Financial Advisor Old Mutual
March 2020 - Current
Assist with Personal Financial Advise
Responsible for customer Interactions and relationship building
Give advise on Risk products and Offer Recommendations
Work on Customer Leads
Resolve customer queries and assist with logging faults accurately
Provide excellent customer service
Assist with new applications for Old Mutual Products
Assist with explaining customer related account queries
Provide financial advice to clients
Sell old mutual products
Provide customer service to existing customers
Educate potential customers on funeral policies and investments
Assistant Officer University of the Free State
December 2019 – February 2020
Resolving a broad range of client Student through different mediums
Accurately record queries to be used for various statistical purposes
Registering Students and updating their details on member master file
General office administration
Compile monthly, weekly and daily report
Compile daily, weekly and monthly
Reason for leaving: Contract Ended
Training Administration and Coordination Multichoice
Booking Travel Arangements for Trainers
Coordination of Training Activities
Procurement of Training Material and Equipment
Asset Manangement
Boardroom Bookings and Room Preps
Weekly Reports
Capturing of Trainees on Database
Ensure Smooth Onboarding Process for Temps
Reason for Leaving – Relocated to Bloemfontien
Contact Centre Administratrator Multichoice
Booking Boardrooms
Office Administrations
Procurement of Office Stationery and Office Perisherables
Ensuring Asset Mangement
Personal Assist duties to the Contact Centre Manager
Providing administrative support to the Operational Managers
Ensure Operational Health and Safety regulations are adhered
Certified First Aid Practitioner for my Team
Reason for Leaving – Promoted
Partner Service Desk Consultant
Nashua Mobile
August 2013 – November 2014
Attend to Retail Channel calls in a polite and friendly manner and resolve all queries with a sense of urgency.
Assist retail channels with account queries, handset support related queries as well as assisting with access to the three networks, namely cell c, mtn and Vodacom.
Attend to customer queries in a polite and friendly manner, and resolve all queries with urgency and respect.
Respond to all queries within 2 to 24 hours
Perform administrative duties related to partner service desk (retail support) as well as customer services
Reason for leaving: Retrenched
Customer Service Consultant Nashua Mobile
March 2011-August 2013
Daily Call Centre Operations Queries
Assisting Customer with Queries on All Network Providers (MTN,Vodacome and CellC)
Email queries with in 2-24hour ETA
Provide Excellent Customer Service and Interactions
Account Queries and Esscalations
Reason for Leaving : Promoted
PROFESSIONAL REFERENCES
Multichoice
Learning Consultant
Yadhna Sham
Multichoice
Former Training Manager
Lovinthrie Reddy
Multichoice
Training Supervisor
Jerome Poonsamy
Nashua Mobile
THATO LEOKAOKE
Former PSD Manager
PERSONAL SUMMARY
I have excellent communication skills, ability to work under pressure, a team player and possess excellent leadership skills, as shown in my role as a Training coordinator during my time Multichoice SA in the Customer Service Operations Department. I worked for Nashua Mobile call -centre as customer service consultant. I have also worked as Franchise Service Desk in the Customer service at Nashua Mobile. I am currently working as Accredited Personal Financial Advisor at Old Mutual in Bloemfontien
EDUCATION AND TRAINING
Senior Certificate
St Michaels
2005
BA –Business Administration
UNIVERSITY OF THE FREE STATE
Completed 2009 And Graduation 2010
ACQUIRED SKILLS
TECHNICAL
PROFESSIONAL
Microsoft Excel
Microsoft Word
Microsoft PowerPoint
Microsoft Outlook
Internet
SAP
Oracle
Communication
Customer requirements
Interpersonal skill
Organisational knowledge (Old Mutual
Planning and organisational skill
Customer Service and product skills
Ability to deal with stress
Telephone skills
Report compilation
Computer skills
Service Delivery Training
Effective Time Management
Training and management
ACHIEVEMENTS AND RECOGNITIONS
Best Administrator Award at Multichoice in 2005
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