Supervisor

KAYLA SCHULTZ

***** **** ******** *****, **** ***, Boise, Idaho 83713 208-***-**** *****.*********@*****.***

Customer service professional with over 6 years retail experience in a fast-paced, team-based environment.

Seeking a position to exceed goals and build long term relationships within the company. Skilled in training staff and establishing rapport with customers. Self-motivated with exceptional communication and computer capabilities.

Acquired skills of team building and training.

Respond to all customer inquiries thoroughly and professionally.

Accurate cash handling skills involving opening and closing procedures.

Plan/Execute changes in store layout

Provide excellent customer service and actively drive sales.

Executes instructions and directions through delegating tasks to team members.

Maintains and ordered inventory/supplies

Ability to live by a growth mindset and create positive change through influence.

Experience in leading small and large teams.

Trained associates in new roles.

Server/Hostess 09/2014 to 08/2016

IHOP – 7959 Emerald Street Boise, Idaho

Consistently provided professional, friendly and engaging service.

Skillfully promoted items on beverage lists and restaurant specials.

Followed all safety and sanitation policies when handling food and beverage.

Displayed enthusiasm and knowledge about the restaurant\'s menu and products.

Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff.

Set dining tables according to type of event and service standards.

Addressed diner complaints with kitchen staff and served replacement menu items promptly.

EDUCATION

Timberline High School, Diploma

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