Sales Customer Service

ROBERT GUTHRIE

*********@*****.*** C: 540-***-**** Spotsylvania, VA 22553

Education and Community Engagement

Christopher Newport University Newport News, VA

Bachelor of Arts in Communication Studies

Graduated in 6/2020

Relevant Courses: Public Speaking, Interpersonal Communication, Enterprise Management, Fundamentals of Business, Managerial Finance, Media Culture and Technology, Software Packages for Business Applications Sigma Phi Epsilon: Informal roles in managing volunteer trips to Riverside Elementary Internship

CW Imports Internship

May-June 2019

Participated in overseas internship in Qingdao, China Communicated with manufacturing plant managers to further my knowledge about the business Worked in the companies China branch assisting in finalizing sales using QuickBooks Traveled to other cities in China to oversee the operations of the manufacturing plants to increase my knowledge on the manufacturing aspect of the business.

Experience

CW Imports Ladysmith, VA

Sales Assistant

09/2015 - Current

Assisted in finalizing sales using QuickBooks

Communicated directly with clients through email to ensure orders were placed efficiently

Responded in a prompt manner to customers with Sales Confirmations Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.

Weis Markets Inc. Spotsylvania, VA

Sales Associate

06/2018 - 01/2020

Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals. Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.

Offered product and service consultations and employed upselling techniques. Subway Station Newport News, VA

Team Member

12/2017 - 05/2020

Learned to solve problems in customer relations

Applied customer service skills in this environment Executed leadership qualities due customer service experience. Additional Skills

Skilled in accounting software such as QuickBooks and Microsoft Excel

Problem Solving

Exceptional writing skills

Actively engaged in Customer Relations

Focused and driven

Detail-oriented

Excellent written and verbal communicator

Strong Interpersonal skills

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