Technical Support Customer
Resume:
CURRICULAM VITAE
HARSH SONI
To secure a challenging position in a reputable organization to expand my learning’s knowledge, and skills. Secure a responsible career opportunity to fully utilize m training and skills, while making a significant contribution to the success of the company. A highly organized and hard working individual looking for a responsible position to gain practical experience. To make use of my interpersonal skills to achieve goals of a company that focuses on customer satisfaction and customer experience.
Provide technical support and customer service for clients. As a Technical support executive I am committed to diagnosing, reproducing, and fixing customer software and hardware issues. Troubleshoot Client running on hardware to assist customer with problem isolation and resolution. If requested, escalate the customer's case to a subject matter expert.
Research client's issues in a timely manner and follow up with the customer with recommendations and action plans.
Participated in team meetings monthly, ask questions and provide input on case backlog, technical process, and new processes within the department.
Mentored new engineers by answering technical questions, escalating cases, and teaching detailed process development.
Provide root cause analysis for customer's storage appliance failure.
Trained with senior system engineers to enhance my personal technical skills as a Technical Support Engineer and learned internal process for escalating cases and approving or denying handovers to specific verticals.
Utilize previously acquired technical experience to become actively involved in day-to-day technology team to meet schedules and resolve problems.
Supported client software and hardware, operating systems and network communications by troubleshooting related issues.
Reduced workload of escalations and maintained their timely feedback to management.
Working as a Maintenance Engineer in KATYAYANI TELECOM Pvt. Ltd. Bhopal Project HONEYWELL Automation Pvt Ltd MP Police CCTV Surveillance Jabalpur since February 2018 to till now.
1Installation of L2 Switch, IP PTZ Camera and FIX Camera.
2 Configured L2 Switch,PTZ Camera and FIX Camera.
3 Monitoring Server Room and all Camera site.
4 Managing all Service Report and Shift Report.
5Accurately completed required paperwork and or documentation associated with MP Police control room.
6Coordinate field team for technically issue identified and resolve it,
Working as a FIC Department Regional Technical Support Executive in AISECT LTD Jabalpur since June 2017 to Feb 2018.
1 Installation of Internet Explorer client Setting.
2 MIS Management of all CSP in region.
3 Provide through support and problem resolution for customer.
4 Provided the Remote support & Net meeting support using following software
Team Viewer, Ammyy Admin, Any Desk Remote Software.
5 Built and Maintain Successful relationship with service provider and customer.
6 Installation Micro ATM (POS MACHINE) Device.
1 VeriFone VX500
2 Ingenico ICT 220
7 Installation Cogent CSD 200 & Morpho MS E1,E2,E3 Device and RD Service .
8 Proficient in handling escalated calls and providing level 1 technical support to end user.
Working as a UIDAI Regional Technical Support Executive in AISECT LTD Jabalpur since June 2014 to Jan 2018.
1UIDAI Aadhaar Client Installation & Troubleshooting.
2 MIS Management of all customer & client in region.
3Online Data Uploading on SFTP UIDAI server for Aadhaar creation.
4 Provide through support and problem resolution for customer.
5Proficient in handling escalated calls and providing level 1 technical support to end user.
6Provided the Remote support & Net meeting support using following software Team Viewer, Ammyy Admin, Any Desk Remote software.
7Installation & Configuration of Network Printers & Scanner and its troubleshooting
8Managing & Monitoring Network & Coordinate with Vendor.
9Built and Maintain Successful relationship with service provider and customer.
10 Provide technical support to customer, customer support personal and field support staff.
11Accurately completed required paperwork and or documentation associated with each customer interaction.
12Train new vender and explain protocols clearly and efficiently.
13Installation Aadhaar Tablet Client & Troubleshooting.
1 Hardworking and having motivation skills.
2 Ready to take up new challenges
3 Knowledge of access control system and fire panel system.
4 Knowledge of switching & routing in network
5 Knowledge of networking fundamental and protocol.
6 Installing updating, antivirus, firewall, patches.
Contact No.
Email ID.
***********@*****.*** ************@*****.***
Permanent Address :
Ward No. 13, Gandhi Chowk Chhipawad Khirkiya, (M.P.)
Date of Birth - May 09th 1991
Marital Status - Married.
Father Name- Mr. R. K. Soni
Languages Known -
Hindi and English
Area of Interests :
Playing Cricket, Listening
Music, Working on Computer. LAN, WAN, Routing in Hardware Development & Troubleshoot Learning new technical Skill.
Completed Certificate Courses of Field Technician Computing and Peripherals from PMKVY National Skill Qualification Framwork Level - 4 in December 2015.
Completed Four Week Vocational Training in Computer Engineering DOT.NET From BSNL IN July 2012
Completed Minar Industrial Training on GSM Architecture Transmission Parameters Fron Nokia Simens Network on August 2011.
Graduation – 2009-13 Completed Graduate Degree B.E. with 68% From Radharaman Institute of Technology & Science Bhopal Affiliated To RGPV, Bhopal.
Semester
Percentage
Remarks
1st Sem.
61.90 %
Passed In Dec 2009
2nd Sem.
60.50 %
Passed In June 2010
3rd Sem.
57.60 %
Passed In Dec 2010
4th Sem.
65.10 %
Passed In June 2011
5th Sem.
62.30 %
Passed In Dec 2011
6th Sem
89.50 %
Passed In June 2012
7st Sem.
68.30 %
Passed In Dec 2012
8st Sem.
74.60 %
Passed In June 2013
Schooling – From Excellence H. S. School, Khirkiya
Class
Percentage
Board
Remarks
12th Class
56.8 %
M.P. Board
Passed In Apr 2009
10th Class
64.6 %
M.P. Board
Passed In Apr 2007
DECLARATION
I hereby declare that the information given above is true to the best of my knowledge and belief.
Place - Khirkiya M.P. Harsh Soni Date - 30/08/2020
CRERRE OBJECTIVE
PROFILE
SKILLS SUMMARY
PROFESSIONAL EXPERIENCE
SKILLS SUMMARY
PERSONAL DETAIL Details
ACADEMIC QUALIFICATON
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