Service Representative Customer

Lamia Young

*** * ****

Normal, IL

773-***-**** **************@*****.***

Education

Muchin College Prep, Chicago, IL Gradution 2019

●GPA: 3.47

Honors/Awards

●High Honor Roll, 2015 - 2018

Illinois State University, Normal, IL 8/2019-Present

●Criminal Justice Major

Work Experience

Papa Johns, Normal IL 10/2019-Present

Supervisor/Manager

●Managing costs

●Working in a face pace environment

●Assigning duties

AT&T, Chicago, IL 9/2018– 8/2019

Intern

●Complete TTBR work, save the company money

●Use Excel/Tirks/SOQ/ Gateway to submit the company’s information

At Your Service, Chicago, IL 4/2018 – 8/2019

Guest Service Representative (At United Center and Guaranteed Rate Field)

●Direct guests to their seats

●Scan Tickets, Escort Guests, Answer questions

Popeyes, Oak Park, IL 1/2018-5/2018

Crew Member

●Cashier

●Prepared and Served food

Toys R’ Us 9/2017-1/2018

Sales Associate (Seasonal)

●Cashier

●Stocked

●Customer Service

Training and Professional Development

Genesys Works, Chicago, IL 7/2018 – 8/2019

Alumn(us)/(a)

●Participate in professional development programming, including college and career readiness workshops

Young Professional

●Selected from 700 applicants to be one of 200 high school students to participate in a 160-hour workforce training program

●Completed a 80-hour Accounting Essentials course, including lessons in financial statements, journals and posting, chart of accounts, working in Excel, and more

Completed 80-hour professional skills course, including lessons in business etiquette, presentation skills, email communication, workplace culture, and more

●Successfully completed summer training to obtain internship at AT&T

Skills

●Languages: English

●Skill 2: Excellent Communication skills

Contact this candidate