Customer Engineer

A B O U T

WORK E X P E R I E N C E

SALES TRAINER

Realme Sep 2019 till now

C O N T A C T

P: 010********

E: *****.*******@*****.***

fb.me/ahmed.omany10

S O C I A L

Marketing

Editing news

Sound engineering

preparer

Training skills

Voice editing

Photo editing

Video editing

P R O F E S S I O N A L

S K I L L S

Creative spirit

Voice over

Time management

Team player

Fast learner

Motivated

P E R S O N A L S K I L L S

AHMED

HASAN

S A L E S T R A I N E R

Responsible for executing the training plan for the new hires in sales department.

Give them full information about Realme and the technical training about Monitoring and reviewing the progress of training through assessment. Researching new technologies and methodologies in Workplace learning and presenting this research.

Supporting and motivating the promoters in the stores to achieve their targets.

Responsible for training material and it's updates. Responsible for the promotional activities.

Realme's product sales.

Handling customer's complaints & inquiries and sell Orange products & services.

Welcome customers to the customer center.

Handle customer's complaints and inquiries and provide solutions to their problems.

Sell Orange products & services and ensure proper collection for required documents.

Sell value added services to customers.

Coordinate with other departments to solve customers' complaints. CUSTOMER SERVICE AGENT

Orange Jan 2018 - sep 2019

P E R S N O A L I N F O

Military status : Exempted

Marital Status : Single

Date Of Birth : 23/3/1996

Looking for a challenging career opportunity in the field of technology to improve my knowledge and skills, and also to utilize my work experience, academic background and interpersonal skills.

Adobe Audition

photoshop

Powerpoint

Excel

S K I L L S

CALL CENTER AGENT

Orange Feb 2017 - Jan 2018

Handling customer's complaints & inquiries and sell Orange products & services.

Handle customer's complaints and inquiries and provide solutions to their problems.

Sell value added services to customers.

Coordinate with other departments to solve customers' complaints. RADIO ANNOUNCER

Al-Radio 8090 Feb 2017 - Dec 2019

Read news flashes to inform audiences of important events. Interview show guests about their lives, work or topics of current interest.

NEWS EDITOR

Blanco FM jan 2015 - Oct 2018

Write headlines and summaries for sports stories

Monitor the news daily to keep abreast of sporting events and issues that need to be covered

Work with reporters to generate story ideas.

Prepare a daily budget for sports pages and select photos to accompany stories

Meet daily deadlines and ensure reporters do as well. L A N G U A G E

Arabic

English

MIXING ENGINEER

Blanco FM jan 2015 - Dec 2018

Install and operate all equipment, such as audio mixing consoles, media control systems

learn new comers how to use the mixer & mixing songs on air Quickly and effectively troubleshoot problems

Edit audio and video recordings

Minimizing unwanted sounds

Regulating volume levels and sound quality

Setting up ambient sound microphones

RADIO ANNOUNCER

Blanco FM jan 2015 - Oct 2018

Read news flashes to inform audiences of important events. Interview show guests about their lives, work or topics of current interest.

learn new comers how to control in their voice

CALL CENTER AGENT

Cook Door Dec 2014 - Oct 2015

Handling customer's complaints & make orders to them Handle customer's complaints and inquiries and provide them information about the menu

E D U C A T I O N

BACHELOR OF BUSINESS ADMINSTRATION,

Obour Academy 2014 - 2018

AWARDS

STAR OF THE MONTH

Realme jan 2020

CASHIER

Zorik hypermarket Dec 2013 - Dec 2014

Welcoming customers, answering their questions, helping them locate items

Accepting payments, ensuring all prices and quantities are accurate and proving a receipt to every customer.

Processing refunds and exchanges, resolving complaints. NEWS EDITOR

Kora time jan 2015 - Dec 2016

Write headlines and summaries for sports stories

Monitor the news daily to keep abreast of sporting events and issues that need to be covered

Work with reporters to generate story ideas.

Prepare a daily budget for sports pages and select photos to accompany stories

Meet daily deadlines and ensure reporters do as well. NEWS EDITOR

Egysport Feb 2016 - Dec 2018

Write headlines and summaries for sports stories

Monitor the news daily to keep abreast of sporting events and issues that need to be covered

Work with reporters to generate story ideas.

Prepare a daily budget for sports pages and select photos to accompany stories

Meet daily deadlines and ensure reporters do as well.

Contact this candidate