Bala S Bonagiri

Mobile: 425-***-****, adfpas@r.postjobfree.com

Summary

Managing IT Infrastructure in various part of Windows System Administration (Active Directory), Patch management, Automation, Development & Microsoft System Center suites (SCOM, SCORCH & SCCM) like Planning, Testing, Implementation, Configuring, Migration, Administration, Integration, Maintenance, up gradation and Performance and in Automation (Power-Shell), Virtualization (Hyper-V), Database (SQL Server) and Cloud (Azure) technologies.

Professional Profile

Administering and Managing an Active Directory Infrastructure 2008, 2012 & 2016.

Install, Configure IIS Web servers on Windows 2008, Windows 2008 R2, Windows 2012 R2 / Windows Server 2016.

Active Directory Services; Group Policy Objects (GPO), Group Policy Management Console (GPMC), DHCP, DNS.

Windows XP, Windows 7, Windows Server 2003, Windows Server 2008 & Windows Server 2012.

Implement, Administer, MP development Microsoft System Center Suites (SCOM, SCCM and SCORCH) 2012 & 2016.

Setting up the “Azure Cloud” infrastructure & monitoring through “SCOM”

Creating the complex application Packages through “Wise Package and Admin Studio” and creating complex MP designs & works flows in SCOM.

As a SCCM Administrator responsible for applying patches, updating configurations, and any other required security changes on all servers, workstations and, printers on the client network.

Installation, configuration of MS SQL Server 2008/2012/2014 on Windows 2008/2012 servers, applying patches, service packs and hot fixes.

Development and configuration of an enterprise Workspace One/AirWatch Unified Endpoint Management (UEM) environment managing over 25K devices

Packages over 400 Enterprise software packages with custom configuration using Install Shield Tuner .mst transforms, AdminStudio re-packer, executable built-in installer options, or virtualization.

Microsoft App-V 4.6 \5.1 sequencing and troubleshooting

Managed user accounts, groups and managed permissions to the resources on various windows platforms.

Configuring TCP/IP, DNS, WINS, LAN, WAN, HTTP, HTTPS.

Configure, administer Windows Server, IIS 6.0/7.0, WSUS 3.0 SP2, Office 365, and Hyper-V 2012 servers in a clustering environment.

Debugging ASP.NET and IIS issues.

Azure Platform Development, Deployment Concepts., hosted Cloud Services, platform service and close interface with Windows Azure Multi-Factor Authentications

Designing Azure Resource Manager Template and designing custom build steps using PowerShell

SQL Server 2008 New concepts (Replication, Log shipping, backup compression, Data compression, new data types / OLAP).

Creating indexes, retrieving data using joins, and familiar with different T-SQL queries and sub queries.

Creating scripts / tools to automate day-to-day “Administration Tasks” and “Reports” through “Power-Shell & C#”

Creating the runbooks in System Center Orchestrator and deployed the solutions to various platforms.

Experience

Client: WEC Energy Groups

Role: Senior System Center Engineer (SCOM, SCCM, Application Packaging and Automation)

Duration: April 2019 to till date

Primary responsibilities include Installation, Administration and Managing the “Microsoft System Center Suites” (SCOM, SCCM & SCORCH), Creating the Management packs, patch management, operating system deployment (OSD), security compliance, Application packages and automating the day-to-day “Admin Tasks”.

Core team player in implementation and Configuration of Microsoft System Center Operations Manager, Configuration Manager & Orchestrator (2016) for more than 5000+ windows Servers, 10000+ Workstations, 1000 Network Devices & 200 Unix Machines.

Development and configuration of an enterprise Workspace One/AirWatch Unified Endpoint Management (UEM) environment managing over 25K devices

Deployment of the SCOM Agents to the client machines for enabling the monitoring.

Agent Reach Management and Agent Assignment Rules besides addressing the functional issues.

Created the Monitors & Rules to monitor various critical applications and Servers health.

Integration of SCOM with AUC and SCORCH by configuring the “Alert Update Connector” file.

Preparing Knowledge base and Trouble Shooting Guides for SCOM & SCCM related issues.

Using Admin Studio (2018) to repackage, build the application packaged (Packaged more than 240 Application).

Wise Package Studio (Install Editor) to take the snapshot of the pre-install, post-install and capture the changes.

Worked applications to build MSI packages and used Transforms (MST) according to the package requirement.

Edited Tables, Created Components and Created MSI’s in Wise for Windows Installer.

Worked on various application to builds .iss packages

Testing packages with user credentials by using VMware and Test data Machines.

Installed packages, upgrades, drivers on laptops and desktop manually for end users.

Tested scripts for packages and installed on test machines.

Worked on Silent Installs for certain application to automate them for software distribution.

Converted MSI packages to WSE and redistributing them to different repositories.

Virtualized first initiative, using Microsoft App-V 5.0 and ThinApp 5.1

Knowledge in Symantec workspace virtualization, VMWare ThinApp 5.1

Wise Script, VB Script, and Windows Script for creating temp folders, copying files to windows directory and for modifying registries.

Created SCCM Packages and deployed globally.

As a SCCM Administrator responsible for applying patches, updating configurations, and any other required security changes on all servers, workstations and, printers on the client network.

Required to maintain the latest security patches in accordance with Configuration Management Control on assigned servers to meet IAVA requirements and a wide variety of networking protocols. Installs hardware and new software releases, system upgrades, evaluates and installs patches and resolves software and hardware related problems

Created database schema and number of database objects like tables, views, stored procedures, user defined functions using SQL Server management studio.

Involved in writing complex SQL scripts which includes transact statements, database object validation, and exception handling to facilitate functionality in different modules.

Handled errors using exception handling extensively for the ease of debugging and displaying the error messages in the application.

Created audit tables and implemented complex business logic using triggers

Packaged applications are managed by Group Policy and Deployed by SCCM Tool.

Tested packages in different windows systems by using Virtual PC.

Analyzed / customized (packaged) multiple applications. Worked on Side-by-side migration from SMS 2003 to SCCM

Provide customer service bases, enterprise configured, result driven, and intermediate to high complexity application packages for deployment with SCCM 2018

Documented processes and contribution to Desktop services engineering process improvement for packaging / deployment processes.

Troubleshoot SCCM 2018 deployment issues for packages, application, and task sequences.

Client: ChemPoint, Bellevue, WA

Role: Windows and System Center Engineer

Duration: July 2015 to March 2019

Primary responsibilities include Installation, Administration and Managing the “Microsoft System Center Suites” (SCOM, SCCM & SCORCH), Creating the Management packs, patch management, operating system deployment (OSD), security compliance, Application packages and automating the day-to-day “Admin Tasks”.

Core team player in implementation / configuration of Microsoft System Center Operations Manager, Configuration Manager & Orchestrator (2016) for more than 2000+ windows Servers, 3000+ Workstations & 200 Unix Machines.

Installation & administration of SCOM 2016 all roles (Management Server, Gateway, Database, Reporting, Audit Collector and Data Warehouse)

Deployment of the SCOM Agents to the client machines for enabling the monitoring.

Agent Reach Management and Agent Assignment Rules besides addressing the functional issues.

Created the Monitors & Rules to monitor various critical applications and Servers health.

False Alert Tuning as part of noise reduction in the production environment.

Created the critical custom management packs based up on the client requirements using VSAE (Visual Studio Authoring Extension), C# and Power-shell.

Analyzing & investigating the repeated issues for reducing the alarm count and providing a permanent solution for it, if possible, developing an automation for “Self-Healing”.

Implementing the best practices to improve the performance of the SCOM MS and Agents.

Review and update OMS and SCOM console security, apply patches, create console roles and reviews, and create and install custom management packs as needed.

Preparing Knowledge base and Trouble Shooting Guides for SCOM related issues.

Based on the custom requirements, creating the custom Dashboards and SQL reports.

Integration of SCOM with AUC and SCORCH by configuring the “Alert Update Connector” file.

Created new runbooks through “Orchestrator” to automate few of the “Admin Tasks” for AD, IIS, OS and SCOM.

Implementation of Log Analytics in OMS to capture the SCOM data for the monitoring and custom dashboards.

Created the power-shell scripts to automate various below Jobs:

Automatic Client & Server Monthly Patching

Add/Remove/Update the OU Groups, Users and Computers in AD

Created an automation to check the health of the entire environment

Preparing Knowledge base and Trouble Shooting Guides for SCOM & SCCM related issues.

Planning, configuring and deploying SCCM Primary and Secondary Sites.

Installing, configuring and troubleshooting various Site System roles.

Implementing multiple site hierarchy in SCCM Environment.

Backing up and recovering the SCCM sites.

Scheduling and configuring database maintenance task through SCCM.

Implementing securities planning and consideration in SCCM infrastructure.

Implemented Software Distribution, Software update distribution and OSD in the Infrastructure.

Configuring software distribution component for implementing software distribution in SCCM.

Configuring, Filtering and working with Status message to troubleshoot.

Monitor configuration manager site performance with Windows system monitor.

Troubleshooting the Installation and configuration of SCCM sites through site server log files.

Backing up and recovering the SCCM sites.

Patch management of servers and end user estate along with troubleshooting

Installed, configured, and provide troubleshooting for Server 2008, 2012 & 2016

Maintaining the entire infrastructure up to date with monthly patches.

Implemented and managed IP Addressing; configured TCP/IP addressing on a server.

Created the Forest Root domain, and a Child domain in a production environment.

Installed and configured an Active Directory Domain Controller.

Established external trusts and cross-forest trusts.

Performed cross platform audits of Active Directory (AD) objects and user permissions.

Created/modified user account, security groups, and distribution list to protect company proprietary information.

Account transfers from one field site to another moving client data to different servers, to ensure accessibility.

Service-Now to track ticket progress and enter updates to have on going record of case activity till resolution is reached and ticket closed.

Developed organizational units in Active Directory (AD) and managed user security with group policies.

Manage Group Policy Objects (GPOs) through Active Directory (AD) enterprise Administered DNS, DHCP and WINS.

Configured Group Policy Objects to create a secure Windows Infrastructure.

Managed an Active Directory site; replication schedules, site links and boundaries, used ADUC to create and manage computer, user and group accounts in an Active Directory environment.

Provided technical support for hardware/software configurations and applications.

Migrating web applications between different versions of IIS servers and deploying websites on IIS 6.0/7.0.

Analyzing Applications logs, System logs, and security logs by using event viewer and analyzing network traces.

Installation & support of Operating System like Windows 7, 8.1 & 10.

Installing and configuration of various Client applications and troubleshooting the issues.

Primary support for all Network and Hardware related issues.

Create positive customer support and builds strong relationships through deep problem understanding, ensuring timely resolution or escalation, communicating progress promptly, with a consummately professional attitude.

Ensures the end-to-end customer and provides a single point-of-contact for the customer.

Resolve incidents / requests (Through Service Now ticketing tool) regarding application software or hardware.

Logs and tracks incidents and requests from identification through resolution.

Configuring Hyper-V and creating Virtual machines.

Client: Milgard Door and Windows, WA

Role: System Center Engineer

Duration: Feb 2014 to May 2015

Managing the end-to-end Windows Infrastructure for over 3000+ Windows Servers and client critical applications.

Install, administer, manage “Microsoft System Center Suites” (SCCM & SCOM), Windows Admin Tasks and Automation”.

Installation & administration of SCOM 2012 & 2016 all roles (Management Server, Gateway, Database, Reporting, Audit Collector and Data Warehouse)

Creating the Management packs, patch management, operating system deployment (OSD), security compliance, Application packages and automating the day-to-day.

Deployment of the SCOM Agents to the client machines for enabling the monitoring.

Agent Reach Management and Agent Assignment Rules besides addressing the functional issues.

Created the Monitors & Rules to monitor various critical applications and Servers health.

False Alert Tuning as part of noise reduction in the production environment.

Analyzing & investigating the repeated issues for reducing the alarm count and providing a permanent solution for it, if possible, developing an automation for “Self-Healing”.

Based on the custom requirements, creating the custom Dashboards and SQL reports.

Implementation of Log Analytics to capture the SCOM data for the monitoring and custom dashboards.

Preparing Knowledge base and Trouble Shooting Guides for SCOM & SCCM related issues.

Created the critical custom management packs based up on the client requirements using VSAE (Visual Studio Authoring Extension), C# and Power-shell.

oWindows Server 2008 & 2012.

oSQL Server 2016

Gateway and Certificate Authorization implementation to achieve cross domain monitoring.

Database Backups and restore & patching the entire environment.

Created new runbooks through “Orchestrator” to automate few of the “Admin Tasks”.

Packages over 200 Enterprise software packages with custom configuration using Install Shield Tuner .mst transforms, AdminStudio re-packer, executable built-in installer options, or virtualization.

Microsoft App-V 4.6 \5.1 sequencing and troubleshooting

Perform daily SCCM infrastructure and client health monitoring and repair issues

Build, configure, and troubleshoot Windows Services Update Server (WSUS).

Creating the complex Application Packages (Office Products, Project Wise, FireEye etc.,) with Wise Packaging and Admin Studio and deploy the packages through SCCM.

Patch management of servers and end user estate along with troubleshooting

Prioritize and coordinating with management for security patches and software testing schedules and distributions.

Troubleshooting client connectivity and package installation issues by analyzing SCCM logs.

Create zero touch unattended application installation using Admin Studio 2012.

Analyzing & investigating the repeated issues for reducing the alarm count and providing a permanent solution.

Client: Williams Sonoma Inc

Role: System Center Administrator

Duration: April 2012 to Jan 2014

Managing the end-to-end Desktop Infrastructure for over 2000+ workstation and 1000+ critical Windows Servers & respective applications.

System Center (SCOM & SCCM) Administrator & Implementation supporting 2007 R2 and 2012 infrastructures in Production and MP development.

Designed and implemented SCOM and SCCM infrastructure and client deployment strategies to manage platform and client base with failover capabilities for both Agent and management servers.

Creating the Management packs, patch management, operating system deployment (OSD), security compliance, Application packages and automating the day-to-day

Full deployment cycle of software applications to the desktop, which involved coordinating the work of application developers, business sponsors, and local office implementation teams to put applications into production or to upgrade current applications in a large global/multi office client environment.

Collaborate with SCCM Administrators to resolve problems and ensure a cohesive environment.

Core team player in implementation and Configuration of Microsoft System Center Operations Manager for more than 1000 Servers and which helps 24x7 availability of all Client Online Services.

Installation & administration of SCOM 2007 & 2012 all roles (Management Server, Gateway, Database, Reporting, Audit Collector and Data Warehouse)

Creating the Monitors & Rules to monitor various critical applications and Servers as well as configuring overrides.

Set up alert notifications / performance data collection using SCOM 2007 R2 management group in lab environment.

False Alert Tuning as part of noise reduction in the production environment.

Analyzing & investigating the repeated issues for reducing the alarm count and providing a permanent solution.

Creating override for individual Management packs.

Patch management of servers and end user estate along with troubleshooting

Gateway and Certificate Authorization implementation to achieve cross domain monitoring.

Worked on critical task of integration of SCOM 2007 & 2012 with other ticketing tools, mail servers (Exchange Server) and connector tools by creating new Connector framework as per the requirements of the clients.

Deployment of the SCOM Agents to the client machines for enabling the monitoring.

Agent Reach Management and Agent Assignment Rules besides addressing the functional issues.

Create Web Site URL monitoring, web-based application to make the application 100% availability to the customer.

Proficiency in Configuration Rules, Monitors, Web site monitoring, Console Scopes and other administrative tasks.

Participating in the outage bridges in troubleshooting critical issues related to monitoring break-ups.

Successfully implemented Agentless Exception monitoring (AEM) to collect the windows application crash dumps.

Create virtual machines within Hyper-V.

Design and deploy failover clustered Hyper-V environments.

Deployment of the SCOM Agents to the client machines for enabling the monitoring.

Agent Reach Management and Agent Assignment Rules besides addressing the functional issues, including cross-platform

Managing lab & test environment virtual machines (“MS System Center Virtual Machine Manager” & Hyper-V).

SCCM 2007 Infrastructure Design for SOA Region.

Identify and validate the scope of the Infrastructure Design Project with business stakeholders.

Determine the Site System roles to be deployed in the Infrastructure.

Determination of number of sites and number of hierarchies to be implemented.

Site design and Capacity Planning for Site Servers.

Planning, configuring and deploying SCCM Primary and Secondary Sites.

Backing up and recovering the SCCM sites.

Scheduling and configuring database maintenance task through SCCM.

Implementing securities planning and consideration in SCCM infrastructure.

Education

Bsc in Technical Management from ERAU Daytona Beach, FL

Master’s in engineering management -System Engineer (in progress)

Additional Skills

Microsoft Certified Technology Specialist (070- 400): Planning, Deploying, and Managing Microsoft Systems Center Operations Manager 2007

Microsoft Certified Technology Specialist (070-270): Installing, Configuring, and Administering Windows XP Professional (MCP)

Managing and Maintaining a Microsoft Windows Server 2008 Environment (70-646)

Information Technology Infrastructure Library (ITIL V3)

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