Housekeeping Training
Resume:
ABOUT ME
I have years of experience in
hospitality sector and with client
rela ons which I believe are
central to any business and
therefore I dedicate a great deal of
my me to improving
communica ons and human
rela ons within the workplace. I
also o en do new courses in
business administra on related
subjects in order to keep up-to-
date with the latest methods and
technologies available to carry out
my tasks in the current COVID-19
situa on requirements and
op mize systems. In addi on to
my vast experience and varied
skills
Strongly focused with the ability to
complete tasks accurately in a
fast-paced environment with
conflic ng deadlines.
LANGUAGES
ENGLISH
ARABIC
DRIVING LICENSE
Driving license category
FULL
EDUCATION
Ismailia, Egypt
2011
faculty of commerce Accoun ng and finance
management not only requires managerial skills but also demands good drip over mathema cal and
sta s cal tasks. and that was my study
WORK EXPERIENCE
RIYADH
Nov 2017 - Present
• Maintain all Hotel Guest rooms and public areas, plus the ‘heart of house’, ensuring the highest
standards of cleanliness are met
• Establish standards and guidelines to ensure total Guest sa sfac on and team produc vity in
compliance with SOPs
• Supervise training of all housekeeping team
members to ensure successful opera on
• Measure, interpret and evaluate working
standard of the department
• Create and maintain good working rela onships
within and with other departments
• Control all purchases for the department and be
consistently aware of quality and cost
• Show by personal example a philosophy of work
and conduct consistent with the professionalism
expected
• Manage and control all opera on equipment,
linen and uniforms
• Set short and long term strategies for the
department
• Completed daily reports of incidents, safety
viola ons, repair requirements for equipment,
property damage and/or the, unauthorized
persons within area, and any unusual events.
Makkah
Apr 2015 - Nov 2017
• Maintain all hotel guest rooms and public areas, plus the ‘heart of house’, ensuring the highest
standards of cleanliness are met
• Inves gate and a end to Guest complaints in a
mely manner and follow up effec vely to ensure
Guest sa sfac on
• Establish standards and guidelines to ensure total guest sa sfac on and team produc vity in
compliance with SOPs
SUEZ CANAL UNIVERSITY Bachelor of commerce
CENTRO OLAYA BY
ROTANA
Exec. Housekeeping
AL MARWA RAYHAAN BY
ROTANA, MAKKAH
Head of Housekeeping
AHMED
HOSNY
EXEC. HOUSEKEEPING
Olaya Street, Riyadh, Saudi Arabia
***************@*****.***
PERSONAL DETAILS
Date of birth
1/9/1989
Na onality
EGYPTIAN
Visa status
APPROVED
Marital status
MARRIED
REFERENCE
FARHAN YAGHI
Rotana Area Director of
Housekeeping KSA
E: ******.*****@******.***
• Supervise training of all housekeeping team
members to ensure successful opera on
• Measure, interpret and evaluate working
standard of the department
• Create and maintain good working rela onships
within and with other departments
• Control all purchases for the department and be
consistently aware of quality and cost
• Show by personal example a philosophy of work
and conduct consistent with the professionalism
expected
• Manage and control all opera on equipment,
linen and uniforms
• Set short and long term strategies for the
department
• Comply with the hotel environmental, health and
safety policies and procedure
Sharm Al Sheikh, Egypt
Jan 2012 - Apr 2015
• Inspect work to ensure proper standards of
cleanliness and revise work schedules depending on the opera on and occupancy
• Supervise periodic cleaning tasks and ensure
proper records are kept, inspect rooms and public
areas and point out areas for improvement
• Recommend rooms that need spring cleaning or
maintenance in coordina on with Engineering and
Front Office
• Coordinate repairs and maintenance with
Engineering and ensure that proper records are kept for rooms as in a Room History record
• Determine discards of linen, towels, blankets and all other worn out items and recommend new
purchases as and when needed
• Ensure that uniforms are proper and order new
uniforms as and when needed
• Keep an open channel of communica on with
subordinates and superiors on a daily basis
• To maintain cleanliness in bathrooms, cleaned,
sani zed and restocked supplies every [Timeframe].
• Efficiently organized supplies to an cipate
customer needs.
Sharm Al Sheikh, Egypt
Aug 2010 - Jan 2012
*Consistently offer professional, friendly and engaging service
*Train all Housekeeping Colleagues; ensuring the
comprehension and execu on of standards are met
*Provide on-going coaching and guidance for
Housekeeping leaders to ensure consistency in
standards
*Ensure all training material is up to date
Coordinate all training sessions
Ensure all team member training, documenta on and
tes ng is completed in the required me frame
*Create and develop training materials and programs to meet the needs of the Housekeeping department
CORAL BEACH ROTANA
RESORT
Cer fied hospitality departmental trainer (CHDT)-
Senior Housekeeping
ROTANA HOTELS Cer fied hospitality departmental trainer (CHDT)
*Follow outlet policies, procedures and service
standards
*Follow all safety policies
Sharm Al Sheikh, Egypt
Aug 2008 - Aug 2010
*Train housekeepers on cleaning and maintenance
tasks
*Oversee staff on a daily basis
*Check rooms and common areas, including stairways and lounge areas, for cleanliness
*Schedule shi s and arrange for replacements in
cases of absence
*Establish and educate staff on cleanliness, diness and hygiene standards
*Mo vate team members and resolve any issues that
occur on the job
*Respond to customer complaints and special
requests
*Monitor and replenish cleaning products stock
including floor cleaner, bleach and rubber gloves
*Par cipate in large cleaning projects as required
*Ensure compliance with safety and sanita on policies in all areas
Sharm Al Sheikh, Egypt
Sep 2007 - Aug 2008
• Handles all requested (internal, external and
guest) efficiently.
• Reports for duty on me in proper uniform and in proper grooming.
• Responsible for the safekeeping, recording,
collec ng of all keys and pagers held in the
housekeeping office.
• Responsible for sor ng/filling all daily ac vity
reports in housekeeping office.
• Answers phone calls within 3 rings, on a proper
telephone standard manner.
• Records all incoming calls, ensure all messages or informa on’s are disseminate and followed up
accordingly.
• Handles all issues pertaining to Lost & Found –
Receiving, recording, storage, claiming and clearing.
• Updates and maintains all housekeeping files.
SKILLS
TEAM MANAGEMENT EXCELLENT COMMUNICATION
CUSTOMER SERVICE CLIENT-FOCUSED
CUSTOMER SATISFACTION EXCEL IN [AREAS OF EXPERTISE] CORAL HOTEL Housekeeping supervisor
CORAL BEACH RESORT Housekeeping order taker
HOBBIES
FAST WALKING- SWIMMING
COURSES
Apr 2009
Aug 2008
Sep 2009
Nov 2017
Group training techniques (GTT), Rotana
On Job Training Techniques (OJT), Rotana
Managing Colleagues Development Program (MCD),
Rotana
Interview & Selec on Skills Program, Rotana
Contact this candidate