Marketing Sales
Resume:
Summary
ITSM and ITBM domain expertise with strong consultation abilities
Proven leadership and process building abilities
Rich industry experience across business domains and regions (US, UK, EU, MEA & India)
US B1 Visa holder (valid till 2028)
Career Journey
Jun 2019-
Current
Presales - Senior Product Consultant
Freshworks
Lead for UK and EU Pods - Have defined and
implemented processes in the new team.
Successfully closed around 250 Deals in SMB and Mid Markets as of May 2020.
Key Initiatives:
Defined and implemented a Feature request
mechanism for the Presales team to liaise with
the Product Management team
Conducted monthly/weekly Knowledge sharing
sessions on ITSM & ITBM domain use cases,
Product updates and Key features to the
Presales, the Product Management and the
Sales Teams.
Tried and adopted CRM discipline for better
reporting and coordination
Improvised the deal assignment process using
Calendly and Round Robin Sheets
Worked with Product Marketing team for Battle
Cards against ServiceNow and ManageEngine
Apr 2017 –
May 2019
ServiceNow Business Analyst
Aspire Systems
Platform: ServiceNow
Primary Functional Consultant for ITSM and ITBM
applications in ServiceNow, and have led close to
35 end to end Project Implementations.
Made a 14 day workshop visit to a Law firm at
Houston, Texas for Aspire's biggest ServiceNow
Green Field Implementation worth $80,000.
Prashanth
Vijayaraghavan
Contact
Address
Chennai, TN, 600097
Phone
*********.***@*****.***
Skills
Business Analysis &
Consultation
Leadership and Process
Management
Documentation &
Presentation
Persuasion
Presales Strategy Design
Organizational Skills
R & R
Techno commercial
Management
Track and report on POD
activities
Solely responsible for drafting business proposals based on the obtained RFXs
Performed 12 case studies on ServiceNow
implementations for marketing presentations
Cross-functional working experience with Marketing, Sales, Content Management, Development and
Business Analysis.
Nov 2013 –
May 2015
Programmer Analyst
Cigna Health Care
Worked on the enhancement and support of
MyCigna Portal and Provider Portal developed on
Java platform that provides information on the
health coverage of Cigna health care customers.
Have used HP Service Management tool for
handling incidents related to the concerned portals. Education
Jun 2015 –
Mar 2017
M.B.A: Marketing
PSG Institute Of Management - Coimbatore, TN
GPA: 8.71
Apr 2009-
Mar 2013
B. Tech (ECE) SMVEC
Pondicherry University - Puducherry, PY
GPA: 8.53
Demo, Functional
Consultation, RFP
Competitor Analysis - Battle
cards and Case studies
KT sessions - Cross
functional
Create Collaterals on
functionalities
Continuous Product
feedback management
Awards and
Recognitions
Freshworks Special
Callout Award 2019 at
the Annual Sales Kickoff
meeting
Role Star Award 2017 of
the Team by Aspire
Systems Pvt. Ltd
Won Employee of the
Month Award –
November 2014 at
Cognizant
.
Contact this candidate