Customer support executive

Sadhana basumatary

Address - **A, *rd floor back side, sidharthri enclave uttam nagar near kala pathar mandir

New delhi- 110059

Phone no. - 964-***-****

Email id - *********************@*****.***

Objective

To work for an organization which provides me the opportunity to improve my skills and knowledge to growth along with the organization objective.

SKILLS

Customer service

Positive language

Effective questioning

Complaint procedure

Managing objections

Customer satisfaction

Personal skills

Listening skills

Working with others

Pro- active

Polite

Self disciplined

Professional skills

Process development

Highly organised

Managing time

Multi - tasking

Call handling

Professional Experience

Jindal intellicom ltd (Moti nagar )

Dec 2019 - June 2020 Customer service executive

Acting as a point of resolution for customers who have complaints.

Using good judgement and initiative, developing resolution to complaints by telephone .

Obtain and evaluate all relevant information to handle inquiries and complaints.

Direct requests and unresolved issues to tha designated resources.

Record details of inquiries, comments and complaints and action taken.

Communication and co- ordinates with internal department.

Motivating customers to use the company's services more.

SILARIS INFORMATION PVT. LTD. ( Naraina)

DEC 2018 – July 2019 Accounts Coordinator

Developed sales lead through cold calling.

Working in CRM made initial contacts with decision makers, collected qualifying information and coordinated and set appointment for sales staff.

Daily follow ups calls and information gathering to determine best possible products and services for the customers.

Share product knowledge with customer while making personal recommendations.

Academic Qualifications

University of Delhi (2017)

Graduated Bachelor of Commerce with Honours

Certifications

August 2016 BPO (Call Center Training )

March 2018 Global Survivor Training Institute (BPO training )

April 2018 Eminents Jobs Pvt. Ltd. (BPO training )

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