Carlo Rey A. Barnachea

Blk. ** Unit * Neo Vista Homes,

Bagumbong, Caloocan City

+639*********

adfp0r@r.postjobfree.com

Working Experiences:

Eclaro Business Solutions May 2016 - Present

Senior Reports Analyst A&M Bldg. Batasan Hills Quezon City

Maintain databases and updates as needed

Build and maintain daily/weekly/monthly reports and dashboards

Analyze reports historical data, trends, causes and variances and creates and distributes routine and ad-hoc reports

Facilitate analysis of metrics; recommend action plans for process improvement

Provide weekly/monthly report for business review

RESULTS COMPANIES INC. January 2012 – April 2016

Reports Analyst / Associate Business Analyst Silver City Mall, Frontera Verde, Pasig City

Managed daily and ad-hoc activities of the PHI RA/BA Team and handled requests from different stake holders.

Facilitate daily/weekly scrum meeting as needed to complete a project

Gather business requirements, document reports specifications, build reports and dashboards.

Support and train business users in developing new reports and process.

Maintain databases and updates

Identify and analyze gaps, potential improvements of existing BI reports and dashboards.

Maintain daily, weekly and monthly reports of different accounts and departments such as Recruitment, Training, IT, Quality and Sales Verification.

Implemented Dashboard and vendor comparison reports

Developed Master KPI for all campaigns and sites. It's the compilation of all accounts that Results have across all sites and is being used by the executive for Monthly and weekly business reviews.

Developed gage RR and learning curve for business analysis & training improvements of different campaigns.

Provides monthly Pay for Performance report

Customer Advocate Group

Evaluates CSAT survey for each representatives regarding bottom box scoring.

Creating and maintaining daily and weekly reports and dashboard for production purposes for WBR/MBR/QBR for productions and clients.

IBM January 2011 – January 2012

CSR Techno Hub, Quezon City

Taking inbound calls for a Telco account in UK country

Assisting customer regarding their billing and postpaid accounts.

Receiving payment thru online service via phone calls.

Sultan Center (Kuwait) March 2009 – October 2010

Home Center Representative/Supervisor Fahaheel, Kuwait

Replenished items in every shelves in the store itself.

Verifying delivery receipts if all items have been delivered.

Promoted as a store supervisor after a year. Managing people regarding their schedule and specific inside the store.

Advance Contact Solutions 2008 - 2009

CSR Makati City

Taking Inbound Calls for customer service account and sales account.

ContactCanter.com 2007 - 2008

Outbound CSR/sales Makati City

Taking outbound calls/Sales Calls

Educational Background:

2000 - 2004 Bachelor of Science in Business Administration – Major in Management

Far Eastern University

Morayta, Manila

1996 - 2000 Secondary Education

Quezon City Academy

1144 EDSA, Quezon City

1990 – 1996 Elementary Education

Sto. Nino Parochial School

Bago Bantay, Quezon City

Tools and Applications:

Microsoft: Excel, Word, PowerPoint, OneNote, SharePoint, PowerBI, Power Pivots, data table

Form stack, Evolv-Recruitment, Citrix, OLAP, CCMS, IEX, Job Diva recruitment, Intelepeer data from skyoe for business.

Training and Certifications:

“Aiming High for Excellence”

Far Eastern University Auditorium August 7, 2003

“DEVELOPING QUALITY HR FOR INDUSTRY, GOVERNMENT AND PROFESSIONAL PRACTICE”

Far Eastern University Auditorium August 13, 2003

“AWS ACADEMY CLOUD TRAINING”

Eclaro Business Solutions July 5 to 19, 2020

Contact this candidate