Desktop Support Engineer

AZIM. R. N

Desktop Support Professional Windows System Administrator

+971-********* (UAE), +91-949******* (INDIA)

*********@*****.***

PROFILE SUMMARY

An energetic IT Professional who is a holder of Bachelor of Networking Technologies and have 8 plus years of experience in IT Industry.

TECHNICAL EXPERTISE

Server Platforms : Windows Server 2003

Windows Server 2008

Windows Server 2012

MS Exchange Server 2010/2013

Zentyal Linux Server

Configuration Management Tool : Microsoft System Center Configuration Manager

Firewall : CybeROAM

Fortinet

Routing and Switching : Cisco Switches

Virtualization : VMware Workstation

PROFESSIONAL CERTIFICATIONS

Microsoft Certified System Engineer (MCSE)

Cisco Certified Network Associate (CCNA)

Diploma in Computer Hardware and Networking

EMPLOYMENT HISTORY

Sep’2018 to Present

Tanseeq Event Organizer, UAE

IT Administrator

Provide Desktop support for End users.

Administration and Management of IT infrastructure server including Domain controllers, DNS, DHCP on Windows Server platforms 2012.

Handle day to day Zentyal Linux administration support.

User creation, sharing permission, mail, DHCP, DNS configuration in Zentyal Linux server

Managing and configure cPanel, WHM

Blue host web host handling

Configure and maintain Windows user policies.

Administrate Access Control and Biometric Attendance system.

Provide Remote Support to End user.

Maintain the production, by running a software and hardware diagnostic regularly in a stipulated time period.

Making sure that the incidents get resolved with the SLAs.

Managing Technical Documents.

Configuring and maintain NAS system

Install, Configuring and Maintain of Network Printer and Scanner July’2015 to Aug’2018 Muslim Education Trust for Coastal Area (METCA) Group of Institutions, India

Senior IT System Engineer

Administrate and Manage AD, DNS, DHCP, Proxy Server and WDS

(Windows Deployment Services).

Provide Troubleshooting and Technical System Support on Software and IT Hardware Components and Desktop Support.

Manage and maintain corporate network which includes CISCO Routers and Switches.

Managing Exchange 2010/2013 in a large, on premise

Expertise in handling mail routing and mail-flow related issues

Administrate and Manage CyberROAM Firewall.

Manage the IT related Procurement and ensure Supplier adherence to the SLA Agreements.

Co-ordinate with System Integrators and other service provider.

Ensure ISP adherence to the SLA Agreements and coordinate with service providers to solve issues related to ISP.

Performing the daily health check & provide reports to the high-level management.

Incident Handling and Management.

Document and maintain technical procedures and processes.

Monitor and support CCTV system

Administrate Symantec Endpoint protection Server.

Administrate SCCM for Patch Management.

Create Users and assign permissions and passwords.

Planning and deploy Group Policy and its management.

Provides technical support by phone, remote screen sharing, and in person when required

Provide Troubleshooting and Technical System Support on Software and Hardware Components and Desktop Support

Apr’ 2012 to Jun’ 2015 Next Education India Pvt. Ltd., India E- Learning Support Engineer

Installation, Configuration and administration of Windows Sever 2008

Installation, configuring and maintenance of Digital Class Room Network and Server.

Managing DNS and DHCP Server.

Participating in Scheduled Down Time.

Report incidents to higher authorities.

Prepare Technical Documents.

Provide On Call Support and Remote Assistance.

Jul’ 2010 to Nov’ 2011 NeST SFO Technologies Pvt Ltd., India IT Technician

Provide L1 support to users.

Configuring and Management of Network Printer and its Server.

Manage MAC control on Access Points.

Structured Cabling.

Provide Remote Support through VNC Viewer.

Installation and Configuration of Client and Server Operating Systems.

Administrate Access Control and Biometric punching system.

CCTV Camera Installation and its management.

Get daily back up of CCTV footage to storage medium.

Provide on call support and assistance

Proper escalation of IT related incidents and troubles to concern team.

Create Users and assign permissions.

EDUCATION

2013 Bachelor of Networking Technologies

Sikkim Manipal University, India

PERSONAL DATA

Date of Birth : 22ndMay 1989

Sex : Male

Nationality : Indian

Marital Status : Married

Language : English, Hindi, Tamil, Malayalam

Driving License : Valid Indian Driving License

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