Manager Front Office Reception Reservations Admin
Resume:
Kim George
Somerset West
***.*******@*******.***
Personal Information
Date of birth: 11/12/1974
Marital Status: Married
Dependents: 2 Children
Objective
My objective is to broaden my horizons in furthering my career. I have been in the hotel industry for about 15 years and I am looking for a new challenge. I am a hard worker and a quick learner and would like the opportunity to try something new and challenging. I am willing to travel within a reasonable distance and have my own transport and a valid driver’s license. As I am unable to make use of my mobile phone during working hours, please leave a message and I will return your call. Alternatively, please email me and I will respond as soon as possible.
Present Employment
Beach Collection (October 2019 – present)
Johann Gelderbloem – Owner
Johan Barnard – Manager 021-***-****
Koos Eloff – Finance Manager
Position: Guest House Manager / Reservationist
Details of Position:
Processing of all reservations received telephonically, via email or through various booking engines (eg. Booking.Com / Travelgroud etc.), as well as responding to all quotations requested
Ensuring that payment is received timeously
Daily reporting (BOB report) and twice monthly forecasting
Reconciliation of petty cash
Compiling all documents required for month end (guest contracts / petty cash / card payment receipts)
Daily reconciliation of payments received into the company bank account (card payments / Iveri payments / EFT payments)
Reconciliation of all refundable deposits paid and needing to be refunded (Requesting banking details for the refunding of deposits, submitting payment requests to finance office for refund in a timeous manner)
Making and serving breakfast and dinners as required
Supervision of staff
Ordering stock as required
Checking in of guests
Taking payment as required
Assisting with all guests’ requests
After hours check ins (24-hour standby phone, guests can book online at any time and someone needs to go to the various properties and check them in as required, taking payment and identification)
Co-ordinating any group bookings and their requirements
Employment Experience
Sun The Table Bay (October 2012 – October 2019) www.suninternational.com
Joanne Selby – General Manager
Leanne Dennler – Groups & Events Manager
Jillian Nel – Human Resources Manager 021-***-****
Sun The Table Bay (September 2014 – October 2019)
Position: Groups & Events Coordinator – International Leisure & Series Groups
Details of Position:
•Inserting all international leisure rooming lists into the system and checking that correct names, dates and room types are reflecting
•Checking that correct rates are reflecting
•Inserting the correct number of complimentary rooms for each group according to group size
and rate
•Liaising with agents regarding changes to the rooming list
•Arranging any dinner or functions required by the groups, including hospitality desks, early breakfasts, breakfast boxes, welcome or farewell dinners
•Keeping track of and following up on overdue rooming lists, menus, payments etc.
Sun The Table Bay (May 2013 – August 2014)
Position: Rooming List Administrator Details of position:
•Inserting all conference rooming lists into the system and checking that correct names, dates and room types are reflecting
•Checking that correct rates are reflecting
•Inserting the correct number of complimentary rooms for each group according to group size and rate
•Liaising with conference organisers and coordinators regarding changes to the rooming lists
•Assisting with International Leisure Groups
Sun The Table Bay (October 2012 – April 2013)
Position: Reservationist
Details of Position:
•Liaising with guests, clients and relevant departments
•Working knowledge of Microsoft Word, Microsoft Outlook, Internet, Exel and Opera (In House Programs)
•Making FIT reservations: Dealing with individual reservations
•Confirming reservations and receiving payment via Pro Forma invoices
•Sending and following up on quotes for accommodation requests
•Arranging transport for guests as necessary via our Business Centre
•Daily follow ups on upcoming reservations
•Daily follow ups on no shows from the previous day – completion of no show report once resolved and emailing it to the relevant HOD’s
•Daily follow ups on outstanding deposits due
•Preparation and checking of arrivals
•Daily follow ups on all outstanding details for reservations
NH the Lord Charles Hotel (June 2007 – September 2012) www.nh-hotels.co.za
Serge Foulon – Managing Director
Angela Hoolaus – Rooms Division Manager
Christelle Dalhouzie – Human Resources Manager
Position: Reservationist
Details of position:
•Liaising with guests and clients.
•Working knowledge of Microsoft Word, Microsoft Outlook, Internet, Excel and Opera (Inhouse programs)
•Taking reservations: Dealing with group bookings (including leisure groups and conference groups) and individual reservations
•Confirming reservations and receiving payment via Pro Forma invoices
•Sending and following up on quotes for accommodation requests received via internet sites
•Arranging transport for guests as necessary
•Keeping track of GDS (Global Distribution System) bookings (downloading bookings from various sites, inputting reservations & updating availability)
•Updating block out dates for both properties on a regular basis
The Inn At Woburn (June 2003 – April 2007)
www.discoverwoburn.com
Richard Carr - +44-152*-******
Position: Senior Reservationist
Details of position:
•Liaising with guests and clients.
•Taking payments and being responsible for reception float.
•Paying out petty cash, and reconciling end of week petty cash.
•Answering the switchboard, transferring calls and taking messages.
•Taking payments via cash/credit card/foreign currency and any other payment option.
•Working knowledge of Microsoft Word, Microsoft Outlook, Internet, Excel and Hotel 3000 (Inhouse programs)
•Making restaurant bookings
•Arranging golf events
•Taking reservations: Dealing with group bookings and coordinating wedding allocations - liaising with the wedding couple and organizing shuttle service for transport to and from the wedding venue.
•Daily Reconciliation of the guest ledgers, sales ledger and deposit ledger.
•Keeping track of GDS (Global Distribution System) bookings and the revenue that they generate for the hotel.
•Updating availability and loading of hotel general information onto the GDS.
•Updating relevant rates on to the GDS.
•Contracted accommodation rates for Corporate Clients.
•Dealing with all aspects of the contracts for the Corporate Clients, from drafting, to finalizing the rates to completion of contracts. The Contracts are reviewed and renewed on a yearly basis.
•Chasing debtors and reducing outstanding debts.
•Creating of staff profiles on the hotel system, setting of access levels and generating of usernames and passwords.
•Updating rates and packages in the hotel system. Also creating cost centres where the amounts are broken down to the various departments.
Thistle Hotel Luton (April 2002 - June 2003)
www.thistlehotels.com
Kim Burrows - 015**-******
Position: Head Housekeeper
Details of position:
Staffing and rotas
•Ordering
•Budgets
•Key control
•Checking rooms and public areas to required standards
•Liaising with other managers
•Liaising with contracting linen company
•Team coach for housekeeping department
•Presenting showcase to all staff members periodically
Lanzerac Manor and Winery (October 2001 - March 2002) www.lanzerac.co.za
Marco Mehdia - 021-***-****
Position: Executive Housekeeper
Details of position:
•Staffing and rosters
•Stock control and ordering
•Key control
•Ensuring high standards of cleanliness of rooms and public areas
•Liasing with other managers
•Budgets
•General Accounting
Any Ideas Pub and Grill (May 2001 - August 2001
Lindy Engineere
Position: Bar Lady
Details of position: Stock take
•Ordering stock
•Counting cash float and cash up
•Payouts
•Serving drinks to patrons
•Serving bar food to patrons
The Lord Charles Hotel (August 2000 - March 2001)
www.nh-hotels.co.za
Johan Agricola - 021-***-****
Position: Assistant Housekeeper
Details of position:
•Supervision of staff
•Checking of rooms
•Basic administration
•Executive housekeeper’s duties in her absence
•Working knowledge of Excel, Landmark and Word
The Bay Hotel (August 1999 - May 2000 – fixed term contract)
Sabine Sram - 021-***-****
Position: Floor Supervisor
Details of position:
•Supervision of staff
•Checking of rooms
•Basic administration
•Issuing and recording of stock
Cabana Beach Resort (December 1997 - July 1999)
Roy Maduray
Position: Housekeeping Supervisor
Details of position:
•Staffing
•Time book
•Wages
•Issuing of stock
•Receiving of stock
•Stock take
Drakensberg Gardens Resort (June 1997 - December 1997)
Jim Bowen
Position: In service training
Departments covered:
•Kitchen
•Bar
•Restaurant Manageress
•Switchboard
•Reception
Cabana Beach Resort (January 1997 - May 1997)
Roy Maduray
Position: In service training
Departments covered:
•Front Office
•Accounts
•Timeshare administration
•Night audit
•Secretary to the General Manager
•Housekeeping
Black Forest Restaurant (1994 - 1995)
Mr W Klische
Position: Waitressing
Enclosures (on request):
ID Document
•Testimonial
•Matriculation Exemption
•N4 & N5 certificates
•Statement of results
•National Diploma - Hotel Management
•Health and Safety Certificate
•Communications Certificate (Thistle Hotels)
References Available Upon Request
Qualifications
Pinetown Technical College
Durban (Natal, South Africa)
Tourism and Secretarial N4-N5 - 1993
Typing, Office Practice, Communication – English, Communication – Afrikaans, Tourism
And Hotel Reception
ML Sultan Technikon
Durban (Natal, South Africa)
National Diploma in Hotel Management - 1997
Hotel Accounting, Hotel Operation Studies, Hotel Management, Culinary Studies and Techniques –
Practical, Culinary Studies and Techniques – Theory, Food and beverage service studies – Practical, Food and beverage service studies – Theory, English, Afrikaans, Hotel Law
Training in Various Hotels
•Disciplinary and grievance procedures.
•Staff induction
•Presented training for hotel staff.
•Performance training and assessment for my department of +- 15 staff members.
•Netrez – GDS system that the hotel uses.
Education
Westville Girls’ High School
Durban (Natal, South Africa) Matric - 1992
English, Afrikaans, Science, History, French, Mathematics
Contact this candidate