Personal Assistant Customer Service

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Curriculum vitae

Personal details

Name: Svitlana Kolodych

Address: Kuwait, Sabah Al Salem

Day of birth 03 December 1985

Nationality Ukrainian

Marital status Single

Children absent

Qualification keywords

accounting, reports preparing

secretary, personal assistant

bank management, quality control, customer service, sales

air hostess

Education and degrees

09.2004 – 06.2009 M.S in Economy. Cherkassy Politechnical University of Ukraine. Department economics of enterprise.

09.2001 – 06.2004 B.S in Economy. Cherkassy Politechnical collage of Ukraine. Department economics of enterprise.

09.1992 – 06.1999 Secondary school Nr. 22 in Cherkassy town, Ukraine Professional experience

08.2016 – 06.2020 First class air hostess in Kuwait Airways company Boeing 777, Airbus 320, Airbus 330.

05.2015 – 06.2016 Director of department of bank

PJSC “Privatbank”, the leader of Ukrainian bank market. Sales organization, quality control of the staff, analysis of results of the brunch.

02.2014 – 04.2015 Head of Department of Gold Club

PJSC “Privatbank”, the leader of Ukrainian bank market. Staff and sales management, quality of service, analysis of the results, public reports, monthly reports to the Director. 02.2007 – 01.2014 Client Manager

2

PJSC “Privatbank”, the leader of Ukrainian bank market Customer service and consultation, attracting new customers, opening Deposit accounts, safe deposit boxes, opening and servicing credit and salary cards, receiving and sending international transfers. 06.2006 – 01.2007 Cashier

PJSC “Privatbank”, the leader of Ukrainian bank market Exchange of the currencies, currency verification, acceptance of payments, sending transfers.

01.2006 – 05.2006 Secretary, Personal assistance of the Head Cherkassy regional Council

Meeting guests, answer the calls, assist to Chief, documents management, personal orders.

09.2004 – 12.2005 Assistant Chief Accountant

Cherkassy music college

The calculation of the salaries to employees, reporting to regulatory authorities and the tax office, answering the calls, inventory. Computer skills

All standard MS Office software

Languages

Ukrainian Native

Russian Native

English Fluent

Interests

Interests/Hobbies: Reading, sport, cinema, theatre, travelling, playing the piano, self- education with Harvard university.

Personal qualities: Sociability, attentiveness. amiability, confidence, good adaptability to the new environments, desire to learn, stress tolerance.

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