Service Representative Manager

Rajendra Sah

US Citizen

Mob: 912-***-****

E-mail:- *************@*****.***

Technical Qualifications

* *** *****’ experience in Information Systems, Network Security, Information and Personnel Management.

Familiar with MS Windows 2016 Hyper-V Server, experience with Configuring Domain

Name System for Active Directory, Configuring the Active Directory Infrastructure, Creating

And Maintaining Active Directory Objects, Maintaining the Active directory Environment.

Experience with TCP/IP and IP routing, LAN/WAN designs, bridges and switches, OSI model and fiber optic technology.

Experience with contract management and knowledge of technical task order creation and oversight.

Extensive knowledge of 24/7 implementation and management of information technology support operations to include helpdesk, Call-in support and work priority management, and the use of Remedy.

Objective

A challenging position as a Software, Hardware & Networking & the possibility of career advancement.

Keywords

Installation, storage, networking, identifying and securing with windows server 2016, Familiar with Ethernet communication devices, IVP4 (sub netting, super netting), LAN, VLAN, VTP, NAT, BGP, EIGRP, OSRP and RIP

Employment History

2018 (February) – 2020 (July): Network and System Administrator

Universal IT Solutions Pvt. Ltd. Kathmandu, Nepal

Responsible for Server 2016 Installations, Configuration & Maintenance, cross-connecting and providing website traffic strings for tech support communications. Set up various operating system, installing, assembling and configuring LAN consisting of windows.

2008 (June) - 2017(December)

Maryland, US

Worked as a retail customer service representative (Cashier, Assistant Manager and Manager) in Gas Station, 7-11, Wal-Mart.

Education

Hood College, Frederick, Maryland, US

•MS in Information Technology – 2018 (January)

Professional – Certifications

CCNA (CISCO Certified Network Associate)

Routing and Switching, (200-125 CCNA)

Cisco ID: CSCO13486851

MCSA (Microsoft Certified Solutions Associate)

Certification Number: H155-8532

MCSE (Microsoft Certified Solutions Expert)

Core Infrastructure

Certification Number: H155-9275

References

Available upon request.

Contact this candidate