Mail Clerk, Records Clerk, Customer Service, Office Clerk

*** ******** ******, ***. *-** • Brooklyn, NY, ***25 • *******@***.*** • 718-***-****

SHAWNEQUA E. BROWN

Summary of Qualifications

Over twenty years of experience in mail management, customer service skills, and record keeping skills • Adaptable learner

• Understanding of processing U.S. Postal Mail, mailing systems, operated computer equipment, and other related equipment • Able to prioritize and multitask • Reliable team-player and proven ability to meet deadlines Work History

2016 - 2020 - Norris McLaughlin PA, New York, NY

2015 - 2016 - Loeb & Loeb LLP, (Williams Lea Inc.), New York, NY

2006 - 2014 - Credit Sussie, Investment Banking, (Williams Lea Inc.), New York, NY

1998 - 2006 - Credit Sussie, Investment Banking, (Pitney Bowes), New York, NY Employment Experience

Records Associate:

Created and labeled new files of newly listed clients and emerged all records in the records management database.

Labeled, compiled, distributed and shelved requested legal case and files at clients and legal team’s request for outside use of the department, in addition to processing inactive and closed cases preparing records for offsite warehouse storages as necessary.

Follow-up and tracked on files released to outside sources guaranteeing records returned in a timely manner while generating reports from the records management database as requested.

Handled sensitive and confidential documents, and communicated with managers and the clients about deadline issues.

Assist in the researching relating cases information, retrieval, monitoring, securing and photocopying of legal records identified in litigation proceedings in accordance with established policies and procedures. Mail Associate:

Prepared and delivered incoming mails for distribution, pickups, and transportation to the assigned and suitable individuals and various departments within the customer locations.

Handled work order service request; entered activity data logs while verifying and recording of incoming mail and used special equipment that allows sorting folding, metering and scanning of certain items.

Processed and prepared electronic shipping packages by generating labels for outbound courier packages sent via UPS, FedEx mail, US Government Clients and other shipping agents.

Certified delivery of outgoing mails to courier and post office while ensuring all safety procedures are accurate and followed thoroughly.

Backed up staff with various functions associated with the day-to-day operation of the mailroom. Customer Relations Services:

Assisted staff members other partners in performing clerical functions while assisted customers’ needs on phone and in person.

Developed a long-term relationship with customers in order to increased repeated business services and earned high grading and remarks in customers’ services satisfaction.

Performed accurate monthly inventories of supplies and equipment and handled massive incoming complaints and customers services in a timely fashion. Education

Sept 1994 Medgar Evers College - Some College credits received Brooklyn, NY References

References are available on request.

Contact this candidate