Customer Service Executive

STACEY GUENTHER

**** *. **** **. **** I Lakewood Co 80232 · Phone 303-***-****

Email · ******.********@*****.***

OBJECTIVE: To acquire a position that will allow me to best utilize my fifteen years of customer service, leadership skills and allow me to further development my advancement within the company.

Skills:

Strong organizational and leadership skills

Completes task in a timely manner, analyzing, problem solving and multi-tasking

Adaptable and reliable

Proficient in Microsoft word, excel and outlook

PROFESSIONAL EXPERIENCE:

Dish Network, Littleton CO

Senior business to business specialist – October 2015-March 2019

Provide floor support to peers and coaching staff

Assisted with Internal and External sales agents in determining eligibility for potential new customers

Assisted with escalated third-party fraud claims

Analyzed credit reports for account security

Operations Specialist III – June 2006 – October 2015

Served as liaison between Dish Customers and the locals installation office (IHS) to resolve alleged damage claims within a 45-day service level

Knowledge in the Account Payable procedures and processes

Responsible for processing payment request for internal and external customers

Meet and exceed the department goal of resolving alleged damage claim within 45-day service level

Executive Resolutions Specialist – July 2003 – June 2006

Resolved escalated customer issues (billing, programming, equipment returns and contract disputes)

Provided training to peers to assist in resolving customer issues

Communicated with internal departments for account corrections with billing and promotions

Assisted in launching pilot programs

EDUCATION:

High School Diploma, Lakewood, CO -1999

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