Service Representative Manager

Mallory Hoffman

Bluffton

South Carolina

Phone Number: 570-***-****

Email: *****@***.***

Objective: Hospitality Management Position

Employment: B. G’s Grocery Store, Pottsville, PA, 2015- May 2017

Customer Service Representative

Address customer inquiries and issues

Manage money orders, bill payments, and check cashing

Sell lottery tickets

Assist cashiers when needed

Appropriate:

Governor’s Mansion Event

Kentucky Derby Event and Breeder Cup in Kentucky

Server at Le Jeune Chef at Penn College

Work at Colleton River Club in South Carolina

Work at Hershey Hotel

Internship: Work as server at Colleton River Club since May 14th to August 10th

Intern Manager at the Hershey Lodge since May 15th to August 12th

Educations: Pennsylvania College of Technology, Williamsport, PA 2019

Associate of Science – Hospitality Management

GPA – 3.3

Bachelor Applied Management Degree

Skills:

Experience with Microsoft office

establish and maintain professional and ethical standards, integrating legal principles in a fiscally responsible business environment.

plan and execute hospitality events in coordination with back-of-the-house managers, including food and beverage operations, guest services, and front-of-the-house supervision

design and evaluate a hospitality operations plan, employing control systems and technologies, with guest preferences and industry trends in mind

supervise and coordinate personnel, demonstrating clear communication and cultural sensitivity

Certification:

First Aid Certified

CPR Certified

Serf safe Certified

Ramp Certified

References:

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