Customer Service Manager

introduction

Natural-born leader full of charisma and confidence. Projects authority in a way that draws crowds together behind a common goal. Detail-oriented and striving to meet deadlines.

EXPERIENCE

CUSTOMER SERVICE AMBASSADOR AT ORLANDO AIRPORT - working for GOAA current

CUSTOMER SERVICE AGENT - SWISSPORT INTERNATIONAL - (SPIRIT AIRLINES) OCT’18

Checking in and ticketing passengers, escorting passengers to and from aircraft, resolving customer complaints. Proficient use of a computer is needed as well as general customer assistance to passengers, positive image and professional attitude to assist.

teacher and manager — center of foreign languages “st. valentine” — 1997-2017

Managing employees, recruiting and supervising. Maintain and Extend the Collaboration with British Council, American Corner Ministry of Education and other institutions for the benefit and prosperity of the Center. Teaching students (age 6-60). Collaborating with British council for preparation of TOEFL, FCE, CAE, PET, BULATS, IELTS exams. Managing, supervising and organizing teachers and social activities for the students (ie. plays, comedy nights, competitions). Evaluation of progress of collaborators and students’ tests and qualifications as well as handling administrative tasks.

freelance translator and interpreter — 2001-2017

Freelance interpreting for various professional fields and seminars. Translation of written transcripts and legal documents within education, architecture, medicine, economy, etc.

teacher & class master - secondary state school of economics “ arseni jovkov” — 1996-1997

Teaching students the English language (age 14-18). Class master to 30 students, mentoring and supervising student development, administrative procedures as well as participation in school organization and extra-curricular activities.

EDUCATION and certification

•“abc languages”, cambridge, uk — language training with gained certificate

•Permanent license for court translator/ interpreter

•“ss. cyril and methodius”, skopje, macedonia — bachelor in the english language and literature

languages

Macedonian - native; English - proficient; Serbian, Bosnian,Montenegro, Croatian,Bulgarian - proficient like native, Russian and Slovenian-intermediate level

1825 North Banana River Dr. Merrit Island, FL 321-***-**** HYPERLINK "mailto:**********@*****.***"**********@*****.***

Valentina HOYT

Contact this candidate