Customer Service Medical
Resume:
TINA NEWELL
Mobile, AL *****
Home: 251-***-****
********@*****.***
POSITION OBJECTIVE
Over 10 years of responsible corporate experience with a proven record of accomplishment in the areas of accounting, customer relations, scheduling, staff supervision, and general office operations. Strong organizational abilities combined with excellent interpersonal, communication, and leadership skills that allow me to work effectively with other people at all levels.
SKILLS
Proficient in computer office package:
MS Office (Access, Excel, Word, Software Integration, and Power Point)
Proficient in GDS systems:
Sabre, Worldspan, Apollo, and Amadeus
Administrative Skills
Highly organized and detail oriented.
Proficient with 10 key.
Great speed of typing with 55 wpm.
Excellent customer service skills
Call Center Environment
Facilitator and Trainer
Very patient and solves all the queries and complaints on phone.
Over two years experience as a bank teller.
Over twenty years experience as a travel agent.
Familiar with retirement accounts including IRA’s, 401K’s.
Medical Terminology Knowledge and Medical Records Knowledge
Medical Records Knowledge.
ACADEMIC BACKGROUND
Completion Medical Administrative Specialist Certificate June 2011
South Florida Central College, Avon Park, FL
PROFESSIONAL EXPERIENCE
After Hours Agent, 03 Aug 2019 – Present
Ovation Travel, Mobile, AL Virtual
Senior Travel Consultant
Emergency Service Agent, 06 Feb 2017 - 30 Jul 2019
CWT Sato Travel, Mobile, AL Virtual
Senior Travel Agent Military and Government
After Hours Travel Agent, 05 Sep 2016 – 05 Feb 2017
CCRA, Mobile, AL Virtual
Domestic and International Reservations
Medical Billing/Insurance Follow-Up, 23May 2015 – Sep 05 2016
Trubridge/CPSI, Mobile,AL
Medical Provider Representative
Teller, 2014-23 May, 2015
Hancock Bank, Mobile, AL
Cash handling and customer service
Travel Agent, 2012-2013
Star Travel/Cook Medical, Bloomington, IN
Domestic and International travel manager for medical device manufacturer, Cook Medical.
Bank Teller, 2008-2009
SunTrust Bank, Avon Park FL
Used customer service and multi-tasking skills
Credit Union Teller, 2007-2008
MidFlorida Credit Union, Sebring FL
Used customer service and multi-tasking skills
Credit Union Teller, 2004-2007
Army Aviation Center Federal Credit Union, Mobile AL
On a daily basis greeted customers using my customer service skills and meeting their banking needs.
Travel Agent, 1984-2004
American Express Corporate Travel Services, Mobile AL
Booked travel reservations and issued tickets for major airlines both domestic and international.
Group Tour coordinator and Key Facilitator job titles.
References on Request
Contact this candidate