ITIL, CLSSYB, ECE

Henry E. Belleza Jr.

#** *** **., **** *, North Signal Village

Taguig City, Metro Manila

Mobile #: +63-977******* / 02-79879530

E-mail: adfoff@r.postjobfree.com

LinkedIn: https://linkedin.com/in/hebelleza

PROFILE

ITIL 4 Certified

Lean Six Sigma Yellow Belt

Licensed ECE

SME Oversight and Technical Lead

Project Management

Incident, Problem, and Change Management

Business Continuity Management

EXPERIENCE

Wells Fargo Taguig, Philippines November 2015 – Present

Systems Support Analyst

•Technical SME oversight.

•Lead and performs migrations, testing, and configurations management.

•Prepares documentation, procedures, and provides training.

•Leads and provides project support.

•Application Life Cycle Management, Application Sunrise and Sunset

•Assures quality, security, and risk compliance requirements are met.

•SLA, Problem, and Change Management.

•Third-Party application and vendor management and certifications.

•Weekly, monthly, quarterly reporting, highlights, and statistics.

•Developed metrics or key performance indicators for business units.

•User Acceptance Testing and Business Development.

Business Continuity Management – Administrator (Alternate Role)

•Manage, assess, test, review, and execute the Business Continuity Plan.

SkySwitch Bacolod, Philippines July 2015 – November 2015

Support Engineer

Managed backup coverage and quality.

Troubleshoot basic software and hardware issues.

Performed and provided root cause analysis.

Performed problem resolution for customers and escalate when necessary.

SLA, Availability, and Problem Management.

System configuration management (database, applications, and web servers).

Job automation using scripts and other tools.

Performed and analyzed SIP call traces, CDR extraction, and DID management.

Vendors, resellers, and customer management.

Globe Telecom, Inc. Makati, Philippines March 2007 - May 2014

Network Operations Center – Core Switch (Team Lead)

Led a team of Engineers on a 24/7 schedule.

Workload balancing and delegation.

Daily Accomplishment and Turn-Over (Hand-Off) Reports.

Performance Evaluation and Improvement Plans.

Incident, Problem, and Change Management.

Management communication for Problem, Incidents, and Change Status.

Project implementation and coordination with technical oversight.

Roll-outs, swap-outs, integrations, and migrations.

Network Management (troubleshooting, maintenance, and back-up)

Outage report and root cause analysis.

Vendors and Partners Management.

Switching and Routing Configurations (E1s, Trunks, MTP/STP, TUP, ISUP, Call Routing, etc.).

Least-Cost Routing and Call Success Rate Monitoring.

Taiyo Yuden Philippines, Inc. MEPZ1, Lapu- Lapu City, Cebu February 2005 - March 2007

Product Engineer

Led Cross-Functional Teams.

Process improvements through process and yield monitoring.

Lead-time, non-conformance, and cost reduction.

Product and Process development and design of experimentations.

Product Defect/Non-Conformance investigation and root-cause analysis.

Control Plan, QPS, SPC, APQP, FMEA, and Manufacturing Standards.

Quality and Environmental audits using ISO certification standards.

EDUCATION:

B.S. Electronics and Communications Engineering

June 1999 - April 2004

Technological University of the Philippines – Visayas,

Talisay City, Negros Occidental

LICENSE AND CERTIFICATIONS:

Licensed Electronics and Communications Engineer

Professional Regulation Commission, December 23, 2004

Lean Six Sigma Yellow Belt

Process Doctors Academy, July 27, 2020

ITIL 4 Foundation

AXELOS, August 9, 2020

PERSONAL BACKGROUND:

Birth Date : December 16, 1982

Birth Place : Bacolod City, Philippines

Civil Status : Married

Citizenship : Filipino

Height : 5’9”

Religion : Christian

REFERENCES:

Will be provided upon request.

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