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Jared Wright
*********@*******.***
Spring Hill, TN, 37174
SUMMARY
Enthusiastic Senior Manager with 15 years of Payments Industry and Project Management experience, and over a decade of success in leadership roles. Recognized for efficiently assessing customer, team, and company needs and delivering solutions. Resourceful and dependable, demonstrating superior communication, leadership, and problem-solving skills.
SKILLS
Leadership
Project management
Team building
Cross-functional communication
Performance improvements
Detail-oriented
Personal and professional integrity
Superior communication skills
Electronic Payments
EXPERIENCE
Senior Manager, Corporate Payments Implementations
Brentwood, TN
Comdata Inc/ Jan 2018 to Jan 2020
Led an amazing team of 13 project managers
Reduced team attrition by over 20% in 2019.
Developed significant process improvements and new procedures for the implementation team to improve efficiency
Improved Revenue Attainment by 15% from 2018 - 2020.
Championed Change Management within Operations and served as head of internal Ops Change Mgmt Committee.
Facilitated a smooth transition to Salesforce for the CP Implementations team and coordinated with other areas of Operations to develop reporting and streamline procedures and processes to improve communication and performance
Senior Manager, Project Management
Knoxville, TN
Elavon/ Oct 2012 to Jan 2018
Led a team of seven project managers and two support specialists.
Developed process improvements and new procedures to ensure maximum efficiency and revised as needed to maintain and exceed high service level standards.
Revised team charter to leverage strengths and provided maximum benefit while offloading low priority tasks.
Encouraged professional growth and promoted positive work environment by reorganizing the department and focusing on teamwork and communication.
Project Manager
Knoxville, TN
Elavon/ Oct 2009 to Oct 2012
Managed projects for merchants in the $5 million+ annual revenue space, including supervision of onboarding to accept electronic payments (credit, debit, check, and EGC) both online and at point of sale.
Created and executed project plans and revised as appropriate to meet changing needs and requirements.
Assisted in conducting interviews for new project managers.
Trained new project managers.
Promoted to Project Manager II within 14 months.
Promoted to Senior Manager over the Knoxville team in October 2012.
Assistant Manager, Customer Service
Knoxville, TN
Elavon/ May 2005 to Oct 2009
Managed 20+ customer service representatives in English and French.
Assisted with recruiting, training, and development of representatives.
Managed business relationships with Fortune 500 companies.
Regularly exceeded MBO standards and increased efficiency in multiple areas, including Quality and Call duration.
Maintained an above average team attrition percentage and contributed to reducing attrition across the call center to under 10% annually.
EDUCATION AND TRAINING
Associate of Arts degree
Pellissippi State Community College May 2010
Knoxville, TN
Cum laude graduate
Kennesaw State University
Kennesaw, GA
Dean's List Honoree
CERTIFICATIONS
Procure-to-Pay Solution Consultant Certified 2019