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Senior Manager

Location:
Spring Hill, TN
Posted:
August 29, 2020

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Resume:

W

Jared Wright

865-***-****

*********@*******.***

Spring Hill, TN, 37174

SUMMARY

Enthusiastic Senior Manager with 15 years of Payments Industry and Project Management experience, and over a decade of success in leadership roles. Recognized for efficiently assessing customer, team, and company needs and delivering solutions. Resourceful and dependable, demonstrating superior communication, leadership, and problem-solving skills.

SKILLS

Leadership

Project management

Team building

Cross-functional communication

Performance improvements

Detail-oriented

Personal and professional integrity

Superior communication skills

Electronic Payments

EXPERIENCE

Senior Manager, Corporate Payments Implementations

Brentwood, TN

Comdata Inc/ Jan 2018 to Jan 2020

Led an amazing team of 13 project managers

Reduced team attrition by over 20% in 2019.

Developed significant process improvements and new procedures for the implementation team to improve efficiency

Improved Revenue Attainment by 15% from 2018 - 2020.

Championed Change Management within Operations and served as head of internal Ops Change Mgmt Committee.

Facilitated a smooth transition to Salesforce for the CP Implementations team and coordinated with other areas of Operations to develop reporting and streamline procedures and processes to improve communication and performance

Senior Manager, Project Management

Knoxville, TN

Elavon/ Oct 2012 to Jan 2018

Led a team of seven project managers and two support specialists.

Developed process improvements and new procedures to ensure maximum efficiency and revised as needed to maintain and exceed high service level standards.

Revised team charter to leverage strengths and provided maximum benefit while offloading low priority tasks.

Encouraged professional growth and promoted positive work environment by reorganizing the department and focusing on teamwork and communication.

Project Manager

Knoxville, TN

Elavon/ Oct 2009 to Oct 2012

Managed projects for merchants in the $5 million+ annual revenue space, including supervision of onboarding to accept electronic payments (credit, debit, check, and EGC) both online and at point of sale.

Created and executed project plans and revised as appropriate to meet changing needs and requirements.

Assisted in conducting interviews for new project managers.

Trained new project managers.

Promoted to Project Manager II within 14 months.

Promoted to Senior Manager over the Knoxville team in October 2012.

Assistant Manager, Customer Service

Knoxville, TN

Elavon/ May 2005 to Oct 2009

Managed 20+ customer service representatives in English and French.

Assisted with recruiting, training, and development of representatives.

Managed business relationships with Fortune 500 companies.

Regularly exceeded MBO standards and increased efficiency in multiple areas, including Quality and Call duration.

Maintained an above average team attrition percentage and contributed to reducing attrition across the call center to under 10% annually.

EDUCATION AND TRAINING

Associate of Arts degree

Pellissippi State Community College May 2010

Knoxville, TN

Cum laude graduate

Kennesaw State University

Kennesaw, GA

Dean's List Honoree

CERTIFICATIONS

Procure-to-Pay Solution Consultant Certified 2019



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