Engineer Network

Nito Korah Idiculla MSc Computer Science, CCNA, CCNP, MSCE

Network Engineer/NOC Engineer Cell No: +1-647-***-**** Cisco Id: CSCO10814068 *********@*****.***

Career Summary:

** + years of Professional experience in Cisco Network, Voice, Wireless and Security Support, Troubleshooting, Implementation and Project Coordination.

Skills: -BGP- OSPF DMVPN Palo Alto F5 Load Balancer QoS STP SD WAN Polycom

Areas: - Routers Switches Call manager Wireless Security Citrix AV System-

Knowledge: - Design and deploy functional networks (LAN, WLAN, WAN) which support thousands of devices/peripherals Configure and install software, servers, routers and other network devices

Monitor network performance and integrity Designing and maintaining data centers Resolve issues tiers of support have escalated by troubleshooting cloud and local infrastructure Automate tasks and monitor their effectiveness Mentor team members on technical issues Knowledge in Python and Automation Communicate with users when needed Maintain complete technical documentation include Proof of concept ( PoC) Suggest improvements to network performance, capacity and scalability.

Professional Experiences:

Cognizant Technology Solutions, Canada Dec 2019 -Feb 2020

Network Engineer @ Loblaw Companies Ltd

Responsible for providing technical support to customer (Loblaw) as a store network support engineer, which includes

Network troubleshooting (store network / SD WAN, OSPF, BGP, QoS)

Coordinating field engineers and service providers.

Perform day to day activities in Datacenter including tape backup and Server support etc.

Follow up and escalate all the Applications / Networks related issues

Performing day-to-day ticketing (Service Now), event/alarm tracking job

Provide efficient technical assistance and assign engineers for troubleshooting of issues while ensuring adherence to service delivery

Preparing Technical documentations

Configuring Routers and switches (Routing, VLAN and VPN etc.)

Network Device IOS upgradation to ensure security compliance.

Mannai Networking and ELV, Qatar Dec 2018 - Aug 2019 Senior Network Engineer @ Communication Regulatory Authority, Qatar

Responsible for providing technical support to customer (CRA) on Network devices, which includes

Coordinating with service providers for configuration changes or fault rectification of core links at DC and GN (Government Networks) MPLS.

Collect existing network information and prepare network/infra documents.

Prepare documents to Manage existing network.

Ensure Industry best practice is followed /implemented and to ensure security compliance of network and network devices.

Change management, Incident Management, Configurations and troubleshooting of all network devices in CRA premises (like Routers, Switches and HP Firewalls)

Monitoring and Troubleshooting of all Networks related activates in Core level.

Implementing new Infra projects like F5 Load balancer, Aruba wireless systems etc.

Evaluated network designs and recommended ways for improving work efficiency of network

Developed network design in accordance to need of client

Creating Script in Python for automated network activities

Monitoring all the Servers / Networks through HP OpenView.

Providing fault diagnosis, root cause analysis in all areas (Network and Application)

Involved in customer network Bandwidth upgradation.

Following the company work flow to analyze, diagnose, isolate and rectify Network and Application faults

Coordinating with local/international service providers and vendors for troubleshooting

Dimension Data India Ltd, India Dec 2013 - Dec2018 Senior Network Engineer @ Federal Bank DATACENTER

Responsible for providing L3 technical support in Federal Bank Datacenter, multi-vendor (Cisco, Juniper, HP) large scale enterprise which include network monitoring, management, Troubleshoot and maintenance for more than 1300 branches all over India.

Monitoring and Troubleshooting (Break/fix) of all Networks related activates in Core level.

Change management, Incident Management, Configurations and troubleshooting of all Routers & Switches.

Troubleshoot application issue with help of data packet analyzer (Wireshark etc.) and Montoring tools ( Tivoli,OpenView etc.)

Coordinating with service providers for configuration changes or fault rectification of core links at DC, DR, Near DR and Hub locations.

Manage Routers, Switches, Firewalls (CISCO, Juniper, HP, Fortinet) and Aruba wireless devices and F5 Load balancer. Also Provide recommendations on upgrades, new implementations etc.

Ensure Industry best practice is followed /implemented and to ensure security compliance of network and network devices.

Worked with Project Manager on deployments and project cutovers.

Provided technical support to deployments of software and hardware.

Qatar Investment Authority (QIA), Qatar Apr 2011 - Aug 2013

Network Engineer

QIA was founded by the State of Qatar http://www.qatarholding.qa/ in 2005 to strengthen the country's economy by making investments in different asset classes and geographies, thereby diversifying the economy and its financial resources.

Management & enhancement of all functional areas of LAN and WAN at both physical and logical layer

Designing of new DR Solution for QIA.

Facilitate technical trainings for co-engineers with major focus on deployed network infrastructure

Provide efficient technical assistance and assign engineers for troubleshooting of issues while ensuring adherence to service delivery.

Provide technical development and implementation of new concepts to increase operations efficiency and performance

Proactively involve and participate in meetings with QIA clients, Vendors, determining project scope and technical operations requirements

Lead teams of engineers, technicians on projects and coordinate recruitment and training of new employees

Prepare template configurations and applets for designed network devices as part of technical operations

Monitoring and Troubleshooting of all Networks related activates in Core level.

Administration, installation and configuration of different platforms:

Cisco ASA/Firewall Iron port Palo Alto and Citrix Cisco Routers 3800, 2800 & 1800 Cisco IP Phones and DG-Vox (IP Phone call recorder) Cisco catalyst Switches series such as 6500, 4500, 3750, 3560, 3550, 2900 Cisco wireless (WCS & WLC) Web\Audio\Visual conferencing using WebEx & Polycom Lenel Security system (Access control system) Blackberry server and applications.

Gulf Business Machine (GBM), Qatar June 2008 - March 2011

Network Specialist @ Commercial Bank of Qatar

As a Network Specialist (Resident Engineer) at Commercial Bank Datacenter location, Maintaining Cisco based large scale enterprise network and managing the Datacenter, DR, and branches all over Qatar.

Carrying out installation & configuration of Cisco Voice devices, troubleshooting VOIP problems. Creating & managing user accounts & assigning access rights and permission to use different application and resources.

Providing fault diagnosis, root cause analysis in all areas:

OSPF VLAN VTP ISDN Leased Line, MPLS VPN Tunnel, ASA CISCO LMS 3.2 Port Security Nortel Blade switch L2 support in call manager servers 4.2 Unity Right Fax Meeting Place Express Ultra Varint Server (IP Phone call recorder)

Datacraft India Ltd, India Oct 2004 - Jun 2008

Network Engineer - Federal Bank DATACENTER

As a Network Engineer / NOC at Federal Bank Datacenter location, we providing proactive Cisco based large scale enterprise network monitoring, management and maintenance for more than 650 branches all over India.

Providing fault diagnosis, root cause analysis in all areas: OSPF VLAN VTP STP Trunking ISDN-PRI and BRI Leased Line HDLC PPP NAT IPsec VPN.

Providing proactive enterprise security management.

Working as Network engineer in Federal Bank NOC.

Monitoring all the Links through What’s Up Gold and Everest tool.

Monitoring all the Servers and Application through What’s Up Gold and Everest tool.

Handling Incident by using ticketing tool.

Providing fault diagnosis, root cause analysis in all areas.

Involved in customer network Bandwidth up gradation.

Performing day-to-day ticketing, event tracking job

Following the company work flow to analyze, diagnose, isolate and rectify Network and Application faults

Coordinating with service providers, local / international vendors and technical support for troubleshooting

3C-Computer Consulting Center, India Aug 2003- Jan 2004

Hardware and Network Engineer

Cansys Technologies, India Aug 2002 - Jun 2003

System Engineer

Professional Qualifications

MSc Computer Science Madras University Jun 2000 – May 2002

BSc Computer Science Bharathiar University Jun 1997 – May 2000

Cisco Certified Network Professional - CCNP(R&S)

Cisco Certified Network Associate - CCNA(R&S)

Cisco Certified Network Associate - CCNA (Security)

Microsoft Certified System Engineer - MCSE

References Furnished upon request.

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