Digital Innovation Consultant

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Armin Kittel, Ph.D. Centreville, VA, United Sates

*****.******@*******.*** 703-***-****

DIGITAL INNOVATION CONSULTANT & ENTERPRISE SOLUTION ARCHITECT 25+ years’ success leading IT strategy and managing business operations for high-impact organizations Experienced technology professional with expertise in a wide array of IT operations disciplines as well as a digital transformation consultant implementing technology disruption with analytics, cloud, IoT, process automation and intelligent systems. Proven record guiding business strategy with established and emerging technologies to achieve operational excellence and efficiency. Talent for infusing technology innovation and driving digital transformation initiatives modernizing products and services.

Chief Technology Officer and Global Technology Partner involved in setting the technical strategy for the company to grow revenue and maintain solid relationships with strategic industry partners. Expert presenter, business development architect, problem-solver, and technology consultant; able to set the right direction in Information Technology by resolving technical challenges and increase growth in Technology and Business Services organizations. Highlights of Expertise

IT Strategy & Planning

Enterprise Architecture & Governance

Cloud Services & Business Process Transformation

Autonomics & Intelligent Process Automation

Internet of Things & Sensor Systems

Agile Application Development & DevOps

Strategic Business Development & Alliances

Business & Technology Consulting

Telecom OSS & BSS Design & Operations

Information Content Management

Large-scale Systems Integration & Migration

Application Support & Configuration Management

Career Experience

HCL Technologies, Reston, VA

Executive-level leader with full accountability for all technology initiatives and maintaining strategic relationships with accounts, such as Brightstar, Verizon, Charter and industry partners. GLOBAL TECHNOLOGY PARTNER – ACCOUNT CTO (2017 to 2020) Plan, develop, and implement business and technology transformative solutions for Communications, Media, and Entertainment clients. Global Technology Partner for Infrastructure and Application services outsourcing contracts across United States, EMEA, and APAC regions.

Transformed and modernized IT infrastructure operations and application services resulting in significant savings and increased agility for our client; enabled Brightstar at Mobile World Congress 2018 in Barcelona to demonstrate innovative and future-looking technology – such as blockchain and advanced analytics.

Developed and deployed technology solutions across ERP, supply chain, warehouse management, e- commerce, and mobile applications to implement a new business model centered on customer journey.

Led the Kansas City Smart City RFP response on behalf of Charter Communications. Consulted with and delivered roadmap for Charter’s inaugural IoT go-to-market strategy; identified and selected partners for Smart Cities IoT solutions across data-driven public safety, smart lighting, traffic management, water management, public health and an integrated Smart City Management & Analytics Platform.

Provided technical oversight in a $60M Digital Workplace Services pursuit with Verizon and during the subsequent service transition phase, which successfully completed on time in June 2019. Armin Kittel Page 2

Cognizant Technologies, Reston, VA

Defined business transformation solutions and established senior level relationships for strategic clients in Communications, Media, and Technology.

CTO CHIEF ARCHITECT COMMUNICATIONS, MEDIA & TECHNOLOGY (2015 to 2017) Grew business and established strategic relationships with key client accounts and partners.

Led cross-functional teams of experts defining process automation solutions achieving 10-25% efficiency gains for our clients. Fostered and grew senior level relations and helped secure $10M+ in net new business.

Elevated the relationship with Verizon from simple project outsourcing and staff augmentation to introducing new product development and go-to-market strategies with products and services across several focus areas, including big data analytics, cloud, intelligent process automation, IoT solutions, and OTT video. CSC, Falls Church, VA

Designed business development strategies and IT transformation solutions for Financial Services clients. CTO / PRINCIPAL ENTERPRISE SOLUTION ARCHITECT (2013 to 2015) Establishing and fostered C-Suite relationships with strategic clients as an inaugural member of a newly formed Enterprise Solution Architecture Group. Established modus operandi and evangelized mission of new organization.

Defined solution strategy and delivered IT transformation in large deal pursuits with Federal Reserve, MasterCard, and Vanguard. As the Lead Architect, articulated a new vision and win-theme in the bid defense.

Formulated charter for the newly formed organization, established new engagement model and evangelized our mission across the organization. Created a 100+ page sales playbook across all CSC service offerings. AARP, Washington DC

Led strategy & planning organization responsible for enterprise-wide technology transformation. DIRECTOR OF SOLUTION ARCHITECTURE (2011 to 2013)

Planned and orchestrated strategic IT transformation initiatives; owned architecture and design of technology solutions; managed several projects impacting business functions across member services, advocacy, fund raising, volunteering, social impact, and business partnerships in health care, finance, and insurance.

Built a new solution architecture group by recruiting five solution architects within 30 days on the job.

Designed and developed a three-year strategic IT roadmap involving areas, such as Enterprise Content Management, Enterprise Data Warehouse, Big Data Analytics, Master Member Data Management, and Partner Relationship Management; set direction for technology sourcing, cloud transition, process reengineering, training and development of staff.

Implemented a content management strategy based on MS SharePoint 2010, MS Office365 and Box.com augmented with plug-ins for enterprise taxonomy based on GimmalSoft and integration based on BAInsight connectors. This fabric fundamentally transformed all document-centric processes across the association fostering unprecedented collaboration across mostly siloed business units. This innovative work was presented at the May 2013 Enterprise Search Summit in New York. Verizon, Ashburn, VA

Advised corporate strategy and product management groups on the latest technology trends and the art-of-the- possible for new products and services Verizon should bring to market. DIRECTOR OF IT STRATEGY & PLANNING (2008 to 2011)

Led technology and business transformation initiatives enabling new operations models and business initiatives.

Developed several business transformative cloud-based service concepts leveraging Verizon core capabilities, requiring minimal investment and not easily replicated by others. Filed for a U.S. Patent

#201********. Worked across a wide audience in influencing and shaping direction for product marketing, corporate strategy and operations stakeholders.

Armin Kittel Page 3

Led the technical assessment of an organic business growth strategy for new cloud services; provided alternatives, including partnering / acquiring other industry players resulting in a change in strategic direction and ultimately the acquisition of Terremark.

Built data center migration and application virtualization plan to alleviate exhausted data center power and cooling capacity; avoided the need to construct a new $500M data center facility.

Developed and implemented Open Source Governance and Corporate Policy to foster wider adoption of Open Source software; implemented a review and approval process in IT; standardized more than 10 new Open Source alternatives to recognized products resulting in software license savings of more than $20M.

Played a key role in restructuring ATIS SON Forum into new ATIS Cloud Services Forum; served as company representative in Industry Consortia and Standard Groups to build partnerships. NOTABLE EARLY CAREER ACCOMPLISHMENTS (1992 to 2008)

Transformed IT Application Security tooling and processes resulting in reduced overall global information security spending while increasing security posture; established technical and organizational security measures for virtualized and cloud-based infrastructure in conjunction with a massive infrastructure virtualization effort affecting 4000+ applications.

Modernized application management infrastructure through process re-engineering and automation tools; increased overall systems availability by 20% using Six Sigma methodology and increased efficiency keeping support cost constant while absorbing annual growth in the number of servers and applications supported.

Established Verizon’s captive off-shore center in India; recruited 50+ off-shore staff in a month building a new organization. Oversaw a smooth transition of numerous production support functions, introducing 7x24 follow-the-sun operations benefiting both the on-shore and off-shore production support teams.

Led a 350 strong organization responsible for all broadband billing operations at Verizon, including strategy for next generation broadband products and services.

Delivered $100M OSS/BSS IT Systems implementation for Verizon Fast Packet Data Services spin-off business unit as part of the FCC merger conditions with 300+ strong team in only one year.

Designed and implemented greenfield OSS/BSS IT systems for a new business unit in record 9-month time after GTE acquired BBN Technologies.

Designed and implemented the most cost-effective Local Number Portability solution for GTE compared to all Telecoms in North America.

Built and deployed a new ground-breaking network management system, which received multiple highest GTE Leslie H. Warner Technical Achievement Awards. Education & Credentials

Georgia Institute of Technology, Atlanta, Georgia

Ph.D. Electrical Engineering

Technical University of Braunschweig, Germany

MSEE Electrical Engineering

Professional Development: IT Governance / CMMI Certification, Six Sigma Quality Improvement Affiliations: Senior Member Institute of Electrical & Electronics Engineers (IEEE), Certified SCRUM Master

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