Administrative Assistant Customer Service

Valerie A. Marin

720-***-**** *****************@*******.***

Professional Summary

Highly organized and meticulous individual with exceptional experience in customer service, maintaining a professional working environment, and performing administrative duties. Effective communicator and problem-solving skills with good judgement and strong, critical thinking abilities. Ability to relay company’s values and visions.

Communication: Delivering exceptional customer service with patience, understanding, and respect

Leadership: Incorporates managerial traits including, productivity, delegation, and equality

Teamwork: Collaborating ideas effectively to ensure a productive and positive atmosphere

Qualifications: (2004-2009)

Administrative Assistant: Center For Person’s with Disabilities at the Community College of Denver

Performed duties by answering multi-line telephones, transferring calls, and returning messages to appropriate staff or student’s in order, to deliver 100% customer satisfaction

Greeted students, staff, and visitors by providing a professional, positive, and friendly demeanor to deliver exceptional customer service

Provided organization to programs, meetings, and events by scheduling calendar appointments, room reservations, and agenda preparation to support college departments and vendors

Informed students, parents, and employees by educating them on program policies, enrollment procedures, and college requirements to guarantee a successful outcome

Collaborated with college departments by creating and tracking spreadsheets, expense invoices, student data, and academic progress reports

Advocated for student’s with disabilities by composing accommodation letters and providing student verification in order, to protect the college and student, by following the American Disabilities Act 1972 (ADA)

Career Achievements:

2007: Nominated for “Exceptional Customer Service” at Community College at Denver

2005: Certificate of Appreciation at Community College of Denver

2004: Certificate of SES Employee Excellence at Community College of Denver

Education:

CU Denver: Bachelor’s of Psychology/Sociology (in-progress)

Community College of Denver: Associate’s of General Studies Degree (2005)

Bear Creek Senior High: High School Diploma (2002)

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