Sales Customer Service
Resume:
Joseph Mcwilliams
Sales Manager
San Diego, CA **109
*************@*****.***
Maintain a career in management where I can utilize my knowledge and expertise to surpass sales goals and become the top location in the company. Continue to coach, develop, and motivate sales representatives to maximize sales and customer service. Authorized to work in the US for any employer
Work Experience
Store Manager/Sales Manager
T-Mobile - San Diego, CA
March 2017 to Present
Coach, hire, mentor, and train Mobile Experts
Deliver Superior Customer Service on location with face to face guest interaction. Ensure my store hits company monthly goals consecutively anywhere from $20,000-$40,000 gross profit.
Provided store management and scheduling.
Completed performance reviews
Travel Agent
Travel to Go - San Diego, CA
July 2013 to February 2017
Gross $100,000+ sales per month
Comprehensive international and global travel arrangements Top travel agent with proven track record
Exceptional customer service guaranteeing member retention Self motivated with excellent time management and problem resolution Supervisor & Cruise Sales Consultant
International Cruise and Excursions - San Diego, CA November 2011 to May 2013
Ensure success of the team by collaborating with management on best practices and sales incentives Coach, mentor and train the sales team
Set the standard as the top sales agent
Member retention and customer service
Reservation Sales - Marketing
San Diego Zoo and Safari Park - San Diego, CA
July 2009 to July 2011
Increased Sales by 30%
Regularly recognized for exemplarily sales by reaching daily revenue goals and selling out tours on a consistent basis
Up sell VIP Excursions, Special Tours and all Premium products to heighten guest experience Deliver Superior Customer Service on location with face to face guest interaction Expert in helping guests plan their day to maximize their time to see all that both locations have to offer
Education
BA in Marketing & Communications
Old Dominion University - Norfolk, VA
2005 to 2007
Associates in Science
Tidewater Community College - Chesapeake, VA
2002 to 2005
Skills
• Upselling
• Marketing
• Salesforce
• Retail Management
• Store Management Experience
• Sales Management
• Recruiting
• Business Development
Contact this candidate