Manager Program
Resume:
JOSEPH DISTEFANO
480-***-**** • ****.****@*****.*** • linkedin.com/in/josephadistefano
Program Director
Operations and technology leader with the proven ability to turnaround organizations through focused project and program management. Extensive experience managing technology portfolios and developing operations infrastructure with thoughtful oversight of onsite employees as well as contractors and vendors. Engaging manager who focuses on coaching and mentoring team members to bring out their natural abilities.
Technology Infrastructure
Data Centers
Risk Management
Program Coordination
Ecommerce
Data Migration
Contract Negotiation
Project Management
Team Leadership & Mentoring
Budgets & Reporting
Cost Controls
Portfolio Management
Professional Experience
NortonLifeLock., Tempe, Arizona May 2016 to Present
Director of Program Management 2018 to Present
Senior Program Manager 2016 to 2017
Program Director for the Norton professional services group, charged with migrating more than 200 applications from physical data centers to the public cloud within 12 months with team of 20+. Built proposal and negotiated with vendors to maximize investment. Calculated budget and completed extensive prep work prior to project launch. Assigned roles to project managers and program managers and reported weekly to C-suite on progress. Developed think tank, Cloud Advocacy Group, to ensure transition to the cloud was viable and maintained compliance.
Managed the day-to-day management of the initiative/program portfolio. Defined the establishment, management and control of projects, programs and practices. Implemented and consolidated best practices within the organization. Standardized the process across all departments and services. Provided consistent project management guidance, methods, systems, tools and metrics for consistent project delivery.
Reduced cloud spending 36% and received recognition in Fortune magazine by analyzing and optimizing challenges to create detailed risk-management plan; ultimately resulted in promotion to director.
Used a hybrid approach of Agile and Waterfall methodologies to plan, manage and execute several company-wide infrastructure programs.
Migrated 256 applications from physical datacenters to the cloud with no customer or company downtime or disruption of service on time and within budget.
Reduced monthly costs from $2.7 million to $500,000 by closing and transitioning 6 data centers to cloud.
Increased transparency of reporting in operations and ecommerce through ebusiness component of business.
Liaised with senior Business Partners and People Practices Partners to understand the business and talent strategy for aligned business units and translate strategic initiatives into operational workforce plans.
Brings best practices in process redesign. Leads complex, cross-functional process redesign initiatives, bringing best practices and approaches to process improvement, scaling across an organization, sharing out best practices and learning/delivery
VMware, Austin, Texas Mar 2014 to May 2016
Senior Program Manager Scrum Master 2015 to 2016
Project Manager (contractor) 2014 to 2015
Moved from contract role to permanent in just 14 months. In service delivery, developed timeline, budget, onsite and offsite resources, and scope of work. Produced budget and resource charts, managing 8–12 portfolios simultaneously. Directed up to 5 project managers.
Received customer service award for completing project on time, under budget, and within guidelines, ultimately resulting in moving from contract to in-house role.
Recognized as most outstanding program manager of the year for delivering $1.6 million in revenue on project that was on time and on budget.
JOSEPH DISTEFANO
480-***-**** • Page Two
Copart, Inc., Fairfield, California Mar 2013 to Mar 2014
Program Manager (contractor)
Led matrixed team of 40 who were tasked with upgrading AS/400 mainframe across 2 data centers within 8 months on $22 million project. Became proficient with AS/400 hardware and negotiated with vendors to ensure project would remain within budget.
Delivered project $12 million lower than budget, creating greater than 10% savings, through monitoring program costs and rapid action on expected vs. actual metrics.
Managed migration with zero downtime, implementing components piecemeal to ensure smooth implementation.
Ensured integration and collaboration among sponsors by administering vendor relationships and RFP process.
Safeway, Inc., Pleasanton, California Jan 2012 to Mar 2013
Program Manager Oct 2012 to Mar 2013
Project Manager: Operational Software Jan to Oct 2012
Deployed BMC Remedy software and ensured it stayed up to date. Following promotion, managed all aspects of store loyalty program. Implemented gas rewards program with Safeway and Chevron. Managed team of 8 and reported to stakeholders on progress of loyalty program.
Delivered 13% companywide profit from loyalty division, one of first grocery chains to implement and successfully deliver nationwide loyalty program.
Avery Dennison TCS, Brea, California June 2010 to Aug 2011
Global Project Manager (contractor)
Employed by TCS to act as project manager in tools department at Avery Dennison. Developed initial guidelines and processes, which led to Tower Lead role with oversight of 12. Liaison between US and offshore teams to communicate specifications.
Deployed all tools within budget and timelines.
Centralized database to deploy 20,000 units of hardware globally across all facilities, authoring checklist and processes for all locations.
Additional Contracting Roles
Senior Project Manager, AT&T, Dallas, Texas
Senior E-com Project Manager, Walmart, Bentonville, Arkansas
SAP Program Manager, Morgan Stanley, New York, New York
Infrastructure Project Manager Client Services Manager, General Electric, Mason, Ohio
Education, Certifications, & Training
Computer Science, New York University University of Hawaii: Oahu
Certified Scrum Master
Certified Scrum Product Owner
MSFT Azure Certified
ITIL V3 Certification
Six Sigma Green Belt
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