Hello
I’m Kyla Riley
*************@*******.***
Skills
Ability to adapt
Communication
Leadership
Willingness to learn and develop
Experience
March 2018- present
Charter Communications, Milwaukee, Wisconsin- Customer Service Specialist/Mobile Trainer
In charge of mobile phone trainings for store representatives
Evaluated to become the retail center specialist with added responsibilities
Given the responsibility of admin key with the responsibility keeping the vault balanced daily
Trained incoming representatives on the day to day operations
January 2017- March 2018
U.S. Cellular Affiliate, Brookfield, Wisconsin- Retail Mobile Store Lead
Lead the outdoor relations initiative with my manager at local events
Lead my team and assisted my manager with the hiring process
Became apple, LG, and Samsung certified in my first 6 months
Trained all new incoming employees
May 2015- March 2017
Zoup, Milwaukee, Wisconsin- Assistant Supervisor
Became an assistant supervisor just before I departed
Learned to organize the team for front of house
Taught to communicate effectively with my team
Education
Waukesha County Technical College- Current student
Divine Savior Holy Angels High School- Diploma
References
Rashad D.- mentor
Zoreda C.- Family friend
Jake B.- Former employer