Engineer Manager

Balachander.K

Technical support Engineer

Email ID : *************@*****.***

Mobile No: 908*******

Objectives:

To seek a career in an Organization which provides an environment conductive continuous learning and provides exposure to new technologies and innovative ideas, where my skills would be utilized to the fullest potential, there by achieving personal and professional growth along with the organization.

Education Qualification:

B.E 2013-2016 Karpagam Academy of Higher Education, Coimbatore.

( Computer science and Engineering)

Diploma 2010 – 2013 Thiyagarajar polytechnic collage ( DCSE ), Salem.

SSLC 2010 SPM High School, Kozhikalnatham.

Profile summary:

Innovative IT professional with 3+ years of proven experience in planning, developing and maintaining high availability mission critical system administration

Responsible for level1support for all Windows /Desktop/Laptop related issues

Ticketing Tool: Sapphire, Service-now, FieldEZ

Application system monitoring tool: BES client, Symantec Data Loss prevention(DLP), Trivoli Endpoint Manager(TEM)

Remote tool:IBM Bigfix Remote control 9.0.2.0203,Trivoli Endpoint Manager(TEM), Ammy Admin, Skype, Remote connection Desktop, Cisco webEX.

Resolving the desktop issues, if any, within Service level agreement period (SLA)

Installation, troubleshooting and maintain the Symantec GUP server and Client system

Support monthly patch activity and Firmware upgrade for all windows servers and Tap drives with IBM Team

Excellent analytical, leadership and organizational skills

Ability to work in a team oriented and fast paced environment

Adapt in analysis information system need, evaluating end-user requirements, troubleshooting for complex information systems management

Area of Interest:

Server Administrator

Amazon web service (AWS)

System Administrator

Total Work Experience: (3.1years)

Technical Support Engineer (CMS IT Services Pvt. Ltd) Jan 2019- Present Project: Bharti Airtel IT management in KTN Circle (Kerala & TN)

Installation,configuration of server,windows and laptop

Desktop Maintenance. (Installation of software packages, security updates and patches)

Bharti Security override Process for USB Devices, Admin rights on desktops/laptop, BCC option in email, Unapproved software installation, DSL Configuration

Resolving the customer issues using ticketing systems. Used Service now and IBM MAXIT Tool Sapphire.

Incident response of systems administration and troubleshooting to achieve Service Level Agreements (SLA) for systems availability.

Installed and managing the Symantec GUP server and client systems.

Providing Technical & Application Support Calls for End Users Directly & Remotely.

Basic Networking, Map drive, Data sharing, Peer to peer, TCP/IP Configuration, internet, proxy server.

Installation & Troubleshooting of Outlook

Configuring & Troubleshooting of Projector, Video conference Device, Network printer

MDM process Manage support for End user Directly

Creating Cisco VPN request for the users.

04-JUNE-2016 to 31-Dec-2018 Project: Mapusa Urban Co-operative Bank, Goa (AMC)

Configuration, Troubleshooting and Maintain of Laptop, Desktop, Scanner, Network Printer,Dot- matrix printer, Line printer, passbook Printers

Corporate and non-corporate customer support in Warranty Call

Hardware and software related in Mapusa Urban Co-operative Bank

Security patches and Preventive maintained(PM) for AMC Asset in Every quarter

Resolving the customer issues using ticketing systems (FieldEZ and Sapphire)

Troubleshooting Line printer and Passbook Printer Personal details:

Name : Balachander . k

Father’s Name : Kuppusamy . k

Marital Status : Unmarried

Date of Birth : 08-06-1994

Languages Known : Tamil, English and Telegu.

Declaration:

I hereby declare that the above mentioned information is correct up to my knowledge and I bear the responsibility for the correctness of the above mentioned particulars Place: Chennai (Balachander k)

Date:

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