Desktop Support Analyst

Robert Del Rosario

Email: *************@*****.***

Phone: 718-***-****

PROFILE

Aspiring IT professional looking to security Service Desk Specialist where my key analytical skills and passion for solving problems will be further developed and applied to meet your organization`s goals. Ability to sort and search algorithms and analyze their performance. Familiarity with System software installation, mapping, troubleshooting.

EDUCATION

Lehman College / CUNY, Bronx, NY

05/2019

Bachelor of Science ~ Major: Computer Information Systems (Technical Support) GPA 3.2

Touro College / New York, NY

01/2009

Associates of Science ~ Major: Computer Science GPA 3.0

RELATED COURSES

Access, Relational Databases, Applied Statistics and Computer Analysis, Network Introduction, Database Design Programming, Microcomputer Architecture, Git Workshop, Computer Programming for Information Processing, LAN, Big Query & Cloud, Query, WAN Network, TCP / Protocol, AWS

ACADEMIC PROJECTS

Create and design different types of databases using MS Access

Know and understand fields, tables, indexes, and data types and how to apply them in MS Access

Create different types SQL Queries and subqueries using MS Access

Create a data model and conceptual representation of an organization’s information in MySQL

EMPLOYMENT EXPERIENCE

FORREST SOLUTIONS / EPIQ 07/2020 – 08/2020

Spanish Claim Processor (contract)

Gathers information, produces and updates management reports and assists with data management to support the achievement of department objectives.

Meet the performance goals established for the position in the areas of efficiency, accuracy, quality and attendance

Assisting with continuous improvement

Communicate identified trends to the Claims Department Supervisor for use in development of provider training programs

Sullivan Papain Block McGrath & Cannova P.C. 09/2019 – 01/2020

IT Support Specialist (contract)

Responsible for providing Help Desk /software/hardware/printer/network support

Server backup/restoration. Phone system maintenance

MS Office/MS Access/Backup Exec., design/report/support of Access databases

Set up passwords guest access on Cisco software

Acquired proficiency in basic maintenance of printers, fax machines and copiers in accordance with company protocol

Saint Barnabas Hospital / Bronx, New York 08/2018 – 05/2019

I.T. Customer Support (contract)

Provide client level support for all IT deployments and projects

Provide troubleshooting, problem solving and on-site technical support for all levels of users

Provide technical support for all hardware/software computer deployments and related issues

Analyze, test, implement and support the rollouts of new client equipment such as PCs, laptops, and tablets

Experienced with Active directory, adding users, Desktop troubleshooting

Provide troubleshooting support and advanced analysis of requests within the Windows Environment

Analyze system performance indicators and recommend improvement actions in Windows 10

Experience with SCCM, Office 365, Microsoft Exchange

Experience troubleshooting Windows 7-Password Resets, Account lockout

Enter all incidents, requested into SLA ticketing system called C.A. Service Desk Manager

RELEVANT SKILLS

Fluent in Spanish

Proficient in Building Link, Windows 10, Microsoft Word, Access, Excel, PowerPoint, Outlook, HTML, Windows Server, and MySQL, SCCM, Active Directory, Remote Assistance, CA Service Desk, Office 365, Windows 7, LAN, Printer Support, Mac and mobile devices (iPhone/iPad, etc.), Linux Ubuntu, TCP/IP, G-Suite

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