Service Representative Customer
Resume:
Katherine Johnson
Persia, IA *****
*****************@*****.***
Ability Summary
More than 3 years of customer service.
Handled over 80+ customer interactions per day, giving detailed, personalized, friendly and polite services to ensure customer retention.
Focused on cost reduction and continual process improvement.
Experienced in the use of multi-line phone systems, Double screens, and managing sensitive customer information.
Employment History
Receptionist
06/2020-08/2020 Keast Auto Center Harlan, IA
Took all calls income and outgoing
Assisted with payments, closed out register drawer at end of shift
Filed documents, assisted with parts orders
Material Handler
02/2020-05/2020 Aerotek Omaha, NE
Coordinated incoming and outgoing shipments and placement of materials to facilitate movement in accordance with scheduling requirements
Packed merchandise into boxes and containers to prepare for safe shipment
Communicated with teammates and supervisors about potential hazards and other issues to resolve together
Cleared aisles, swept floors and reorganized inventory to keep warehouse neat and remove obstacles
Delivery Person
11/2019-02/2020 Agriland FS Inc. Underwood, IA
Delivered items to customers and presented invoices for payments
Maintained positive attitude and diplomacy when dealing with customers and other team members
Customer Service Representative
08/2019 – 12/2019 CDS Global Harlan, IA
Took inbound phone calls for magazines
Helped subscribers to navigate online subscriptions
Took payments, adjusted accounts, sent out new items if needed
Education and Training
Issuing Institution
Location
Qualification
Course of Study
Logan Magnolia Logan, IA 2001 Diploma General
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