Front Desk Service Representative
Resume:
El Paso, Texas *****
***********@*****.***
EMPLOYMENT:
Saint Francis Hospital Tulsa, OK
Telephone Operator June 2010 – Present
Page out traumas, code blues, code red, page doctors during and after hours for patients.
Provides callers with general location and operations information for hospital, health centers, departments.
Swapping out doctor’s pagers.
Answering service for doctors’ offices.
Monitors emergency alarms and dispatches appropriate response teams.
Maintains appropriate logs and records.
Followed HIPPA regulations.
Contact: Supervisor Tracy Burch – 918-***-****
Morton Comp Tulsa, OK
Receptionist/Customer Service Representative May 2007 – February 2008
Spoke with customers by phone. Received and processed incoming calls from customer or client base.
Provided financial education to patients and family on insurance benefits and self-pay programs available
Prioritized data entry daily to ensure customers’ needs were met.
Ensured that appropriate changes were made to resolve customer concerns. Effectively identified customer concerns over the phone. Collected co-pays, verifying insurance.
Collected and entered all necessary demographic, clinical, billing, and insurance information from patients or responsible parties.
Followed HIPPA regulations.
Contact: Esmeralda Rodriguez – 918-***-****
Flynn Law Firm Tulsa, OK
Telephone Secretary May 2003 – May 2005
Responsibilities included front desk receptionist work, including checking guests in and out, posting accounts receivables, training front desk staff on all office policies and procedures.
Greeted patients and visitors. Responded to questions/concerns and directed to appropriate location
Maintained files appropriately.
Operated telephone switchboard to answer calls. Directed phone calls. Scheduled appointments.
Maintained working knowledge of MS Office, Excel, and PowerPoint.
Trained to do medical interviews for doctor offices and trained to do interviews for trials/depositions.
Contact: Alejandra Gonzalez – 918-***-****
References:
Lorena Gutierrez: 918-***-****
Tracy Burch: 918-***-****
Heather Black: 918-***-****
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