Manager Service
Resume:
Network Engineer
**/******** - ******* ** *******
Lognext, Valencia
Working with Service Management help improve
level of customer satisfaction Provide 1st level IT service support.
Incident Management, Request Fulfillment, Access
Management, Problem Management, and
Knowledge Management Work with management
to provide continual service improvement of our
service desk processes and knowledge base To
prioritize workload, and escalate high priority calls to the Service Desk Manager, Incident Manager or
Service Operations Manager as necessary Provide
input to Service Desk Management in regard to
staff performance for performance evaluations
Working with Service Management help improve
level of customer satisfaction Provide 1st level IT service support - perform troubleshooting and
resolve if possible, perform Request Fulfillment
Establish and maintain effective working
relationships with those contacted in the course of work.
Creating SVC account, resetting SVC account,
Unlocing and resetting VIP Credential
Six month of experience in supporting customers
using CRM tools. Experience of BMC ITSM is a
plus.
05/DESK2018 - 12/2019 IT SERVICE
Econocom, Madrid
Creating user account for a biginer, Generic
account,distribution list, adding memebers in D.L, giving some of them the piority and removing some
in the groupe.
Creating email aacount,,Share mailbox,LDAP
account,Oracle account and reset it password
when needed, editing the group, adding memebers
in Mailboxes, giving some of them the piority and
removing some in the groupes.
Grant E3 liecence * Office 365 *,Install and unstall. Give access files from different servers to users
who have the right to do so, this depends on the
project rule, restore files for users from the server when users accidentally deleted their files.
Reset customer password when it expires or unlock
Alpha Ousmane Diallo
C/ Poeta Margall
46007 Valencia
********@*******.***
Date of birth :
9 September 1991
Nationality : Guinean
Database
LAN
WAN
Network
Microsoft
Windows Xp,Vista,
7, 8 and 10
Windows NT
2000 operating
systems
Windows Server
2008/2012
MCSA
A+ N+
ITIL
network
performance
backups
routers
Cisco Certified
Cisco LAN
switches
Cisco IOS
Commands Router
IOS Backup and
Recovery
Ethernet
Skills
Profile
Work Experience
their account when it is locked, give VPN access
rights to users. Etc
more than a years of experience in supporting
customers using CRM tools. Experience of Ivanti
application.
All of these above this list when he has problems to solve, it's our job to do it. Some problems you solve it from the server, some sending them a resolution process, give a call or accessing their PC, etc.
Oracle issues with duplicate account,oracle issue
with the loggin,Java issue that prevent the user
from loggin in to oracle, unlocking Bitdefender.
corrupt files Etc...
04/Editor2018 - 05/2018 Web
Elheca, Valencia
Elheca, Valencia Managed, maintained, and edited
the website as well as introduced various events
online
01/technician2012 - 01/2013 Hardware and Network
Cellcom, Conakry
Cellcom, Conakry Designing and installing well-
functioning computer networks, connections and
cabling Performing troubleshooting to system
failures and identify bottlenecks to ensure long
term efficiency of network Testing and configuring software and maintain and repair hardware and
peripheral devices Evaluate network performance
and find ways of improvement Organize and
schedule upgrades and maintenance without
deterring others from completing their own work
Do regular data backups to protect the
organization's information
Closed Circuit Television, CCTV Installation,
Maintenance and Operation
12/2017 - 05/2018
Istituto Inter, Valencia, VAlencia
Responsible for the collection and replacement
of CCTV hard drives from designated coaches
Troubleshoot hardware and software
malfunctions as well as network issues as it
relates to the CCTV system
Utilize complex software to connect to various
network devices for manual CCTV downloads
Cable installation, CCTV cameras installation,
DVR configuration, access and support.
Commercial IP CCTV security system
installation, setup, and repair.
Cat5, 5e, 6 structured cable system installation,
termination, and testing.
Stationary and remotely controlled motion IP
CCTV camera installation.
Multiple DVR system component rack
Interfaces
OSI 7 Layer Model
TCP/IP
DNS
DHCP
TFTP
routing protocols
RIP V1/V2
OSPF
IGRP
EIGRP Experience
of IP
PPP
Frame-relay
Tier 1
ISDN
EIGRP
Cisco configuration
HSRP
FTP
Windows NT and
2000 operating
systems
Java
Html
OS
Linux
SQL server
networks and
related desktop
computer
Windows server
2003/16//12 and
16
server 2012
ITSM
FR
EN
ES
AR
Languages
Education
construction and installation.
Multiple DVR and associated hardware (work
stations, routers, switches) installation and
setup.
DESIGN AND
DESIGN AND INTERCONNECTION OF WAN
AND LAN NETWORKS. Cisco Certified Network
Associate
10/2016 - 06/2017
University of Valencia, Valencia
Experience of Cisco LAN switches,installation
requirements and guidelines,Installation and set up of routers and switches.
Responsible for troubleshooting of networking
equipment across multiple sites.
Creation and delivery of training materials and
support to staff on customer sites.
Full Command on Cisco IOS Commands.
Router IOS Backup and Recovery. Setting up Serial
and Ethernet Interfaces
Routing Protocol Configurations.CDP
Configuration.Full Command in Inter-VLAN
Routing
Switching, Standard Access-list, Extended. Access- list and Vlans Configurations. Everything of Multi- Protocol Label Switching (MPLS). Working
knowledge of Voice over IP (VoIP)
Sound knowledge of OSI 7 Layer Model, TCP/IP,
DNS, DHCP, TFTP. Knowledge of LAN
technologies, Switches, Cables, Bridges.
Good working knowledge of routing protocols such
as RIP V1/V2, OSPF, IGRP and EIGRP. Experience
of IP addressing, administrating subnets and
various routing models
Sound knowledge of WAN technologies such as
PPP, Frame-relay, dedicated T1s, ISDN and
Routing Protocols: OSPF, EIGRP, IGRP, RIP and
RIPv2.
Familiar with the setup and basic configuration of Cisco 2950, 2960 Switches Implementation of
HSRP, DHCP, DNS, FTP, TFTP. Responsible for
the regular back up and restoration of all critical assets.
Understanding of how to configure WAN
Protocols, including HDLC, PPP, FRAME
RELAY
10/Engineer2008 - 10/2011 Microsoft Systems
UNIVERSITE ROI HASSAN II, Conakry
Microsoft Windows NT and 2000 operating
systems (OS), SQL server networks and related
desktop computer
systems. In the IT industry, the MCSE certification serves as proof that an
individual has the skills, abilities and knowledge needed to manage certain
IT roles. MCSE is known as (microsoft certified
solutions expert) is also
known as Microsoft Certified Solutions Associate
(MCSA) in Windows server
2016.
Contact this candidate