BREE ESTABROOKE adfmxd@r.postjobfree.com 201-***-**** WWW.LINKEDIN.COM/IN/BESTABROOKE

SUMMARY

Driven and creative problem solver with leadership experience in training, content development, product development and customer operations. Passion for developing teams and individuals, finding solutions to nuanced problems, and relationship building.

EXPERIENCE

November

2018 -

Present

MonogramHub - Director of Operations – Team Management, Platform Administration

• Fostered and developed B2B relationships and expectations in order to facilitate orders and fulfillment, resulting in $1.3 million in returns.

• Executed EMS marketing, including asset creation, customer targeting, and flow rhythm that produced a 24% increase in conversion.

• Managed migration to and from e-commerce platforms including importing 750,000 accounts, creating 25+ leadership, sales, and support member accounts and automating sales and support processes reporting and notifications.

• Developed reporting to analyze sales process trends and plan improvements.

• Developed and rolled out virtual training programs on Ecommerce platform, Helpdesk, and CRM capability and utilization.

October

2013 -

September

2018

Microsoft - Learning Specialist – Instructional Content Development/Rollout, Team KPI Management

• Managing help desk support service queues while reporting and tracking sales & service in order to coach to their KPIs.

• Rolled out training programs for Surface Product Lines, Windows, Microsoft Office, and systems training such as Dynamics 2012.

• Selected for a Career Experience at Microsoft headquarters contributing to and leading Instructional Design teams developing content to be delivered globally to 4400+ employees and brand evangelist.

• Create, maintain and distribute reports, dashboards, and queues to ensure project deadlines are met.

• Held weekly high-level strategy meeting for management team and rolled out monthly to 40-person team.

• Responsible for personally on-boarding and training all newly hired employees, including over 50 associates, technicians and managers.

KEY SKILLS AND CHARACTERISTICS

· Salesforce Administration

· Shopify Sales Process Development

· Constant Contact Campaign

Management

· Klaviyo Campaign Management and

Flow Development

· Freshdesk Queue Management and

Process Development

· Facebook Marketing

· Microsoft Office

· Training Content Development