Manager Program

First Name : Kothandaraman Last Name : Thirumalai

Mobile & Whats App India : +91-996******* ********@*****.*** Availble in : Zoom, Google Objective : Seeking a role as Program Manager, Delivery Manager, Project Manager. Summary of experience:

Over 16 years of experience in managing end-to-end Program Management & Service Delivery for large deals of complex, distributed mission-critical environments involving development and Application Support and Developments.

Over 14 years of experience in managing multiple complex Program & Projects across the globe.

Experience in Stakeholder Management : Feedback, Escalation, Customer Satisfaction, handling client requirements / client communication, Requirement Gathering.

Experience in Finance Management : Profit & loss, Monthly Billing. Budgeting, Revenue Forecasting, Margin Optimization by controlling the Direct & In Direct Cost.

Experience in Process Transformation : Process Optimization, Process Improvement, Processes Standardizing by implementing Lean Methodologies & Continuous Improvement. Designing and defining process work flow and solutions to suit the customer and business requirements.

Experience in Managing : Requirement Change, SLA negotiations, Risk Management and Risk Mitigation, Business Continuity & Business Recovery,

Project Management : Requirement Gathering, Project Planning, Project estimation, scope management, Agile / Scrum Methodologies, Risk, time line, budget.

Resource Management : Resourcing, new hire on boarding, training, mentoring & coaching. Customers Managed:

Cisco, British Telecom, JP Morgan, Dow Chemicals, Rohm & Haas, HealthNet, Sears Kmart, AmerisourceBergen (Wallgreen), John Deere, Cargotec, Encova, Brass Monier, Lindal, Evonik. Education : Bachelors of Science – Computer Science - Madras University - June 1998 – April 2001 Detailed Work Experience:

9 : Engagement Leader Cognizant Technologies Oct 2019 – June 2020 Vertical : Insurance Practice : Mulesoft Integration ( 1.5 Million ) North America

Program Management of Mulesoft API integration for a large Insurance customer in North America.

Created documents including project plans, schedules, and meeting agendas and minutes for clients and internal teams, Prepared and circulated project dashboard with time-lines and budgets.

Identified scope creep & scope deviations, prepared change request with new cost estimation and new project schedule. Documented in Project change management and communicated to stakeholder.

Managed project resources (people, equipment, workspace, supplies)

Conducted regular status meetings or scrums. Mediate and/or help resolve problems encountered by team members, Escalate issues in a timely fashion to internal and external stakeholders, 6 : Delivery Partner Cognizant Technologies 17 Feb 2016 – Oct 2019 Deal Size : 35 Million (5year) Team Size : 106 FTE ( 82 India & 24 Onsite )

Managed multiple Projects of application migration, enhancement and on-boarding across different geography locations.

Budget and Schedule Management:

Managing the entire budget of the Project by keeping the direct and indirect cost in control

Driven utilization across the service delivery organization and managed the overheads in the Project to ensure that there is optimum usage of a resource in terms of headcount.

Updating/maintaining, scope & contractual change documentation. Tracking Schedule Variations. Client Relation & Project Management :

Primary owner for Customer requirements, deliverables, escalation & Project service Delivery.

Understanding the Client's requirements and convert it to business opportunities to develop / promoted a positive Client relationship which helps to ensure quality of service.

Analyze and incorporate customer feedback in to into all areas of Project planning.

Developed the project management plan, project schedule, and project risk register.

Engage with the project team to ensure on time, on budget, and quality delivery of the project milestones and deliverables.

Engage with the project team to manage the project risk by identifying risks items and developing and executing corresponding risk response actions during the project. 5 : Senior Program Manager GAVS Technologies(P) Ltd 8 Aug 2015 – 12 Feb 2016 Key Responsibilities: Transition and Transformation Leader

Managed the Scholastic offshore product development and catalog management .

Managed the Delivery Readiness, Resource Hiring, ramp up and stabilization of the project.

Create and maintain comprehensive program documentation.

Ensuring resource availability and allocation to tasks and projects.

Monitor the programs regularly to ensure optimal performance and alignment with program deliverables and objectives.

4 : AVP- Application Mgr Bank Of America 6 Aug 2014 – 7 Aug 2015

Managed the new application development and on-boarding of middle office Trading Platforms.

Managed the requirement gathering from the internal business stakeholders and users.

Managed the application product backlog and scrum backlog, Collaborate with teams across the organization to support and continuously improve delivery of the application within budget.

Participated in daily communication with internal business stakeholders to update the progress. Other Company Experience :

3. Delivery Project Executive IBM 01 Sep 2008 – 5 Aug 2014 2. Operation Manager iGate 16 Aug 2007 – 29 Aug 2008 1. Team Leader HCL Technologies 07 Nov 2005 - 11 Dec 2006

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