DONNA WROTEN
Clinton, MS ***** C: 601-***-**** ***************@*****.***
Resourceful and adaptable Manager with over 20 years of experience in scheduling, staff training, protocol development and process improvements. Meticulous team builder with expertise in employee engagement, customer relationship management (CRM), time management and conflict resolution. Excellent verbal and written skills, maximizing business opportunities. Excel at achieving set goals, Remarkably high energy work force. 04/2020 to 08/2020 Property Manager
Walthall Lofts - Jackson, MS
● Maintained property rentals by advertising and filling vacancies, negotiating and enforcing leases.
● Attracted tenants by advertising vacancies, obtaining referrals from current tenants, explaining advantages of location and services, and showing units.
● Maintained property by resolving tenant complaints, enforcing rules of occupancy, inspecting vacant units and supervising repair.
● Enforced occupancy policies and procedures by confronting violators.
● Accomplished organization goals by accepting ownership for accomplishing new and different requests and exploring opportunities to add value to my job accomplishments.
● I was over every aspect of the property from exceeding the number of leases to overseeing the construction.
04/2019 to 04/2020 Accounts Receivable Specialist
Fowler Buick Gmc Inc. - Pearl, MS
● Prepared and maintained customers' monthly reconciliation schedules.
● Evaluated open accounts to look for past-due balances and pursue collection strategies.
● Performed various accounts receivable functions, including cash receipts posting, updating cash flow reports.
● Automated office operations, managing client correspondence, record filing and data communications.
● Followed detailed end of month accounting procedures to verify proper balancing of all accounts and readiness for new month.
● Eliminated financial discrepancies, accurately reporting figures and account balances to senior leadership.
03/2014 to 04/2019 General Manager
The Sunray Companies - Madison, MS
● Promoted from Associate to General Manager within the first year of my employment.
● Was awarded Manager or the year twice.
● Tracked weekly sales to develop senior leadership reports for business development planning.
● Boosted monthly sales by 85% and exceeded lead conversion and sales goals.
● Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
● Generated company growth for five consecutive years through market expansion and sales.
● Worked one-on-one with employees to motivate while delivering constructive criticism in a busy, retail environment.
● Meticulously managed store appearance, including merchandising, displays and equipment maintenance.
01/2008 to 02/2013 Department Manager
Michaels Arts & Crafts - Jackson, MS
● Oversaw efficient receiving and inventory management to keep stock within optimal levels.
● Assessed, optimized and elevated operations to target current and expected demands.
● Streamlined ordering and Inventory procedures to identify top sellers and reduce over stock. 01/2001 to 02/2008 Cosmetic Manager
Belk - Ridgeland, MS
● Maintained inventory accuracy by accurately counting stock-on-hand and reconciling discrepancies.
● Organized and updated schedules to optimize coverage for expected customer demands.
● Achieved and exceeded sales goals and business objectives by motivating staff and promoting our prod.
● Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
References
MONICA HARRIGILL-CO- FOUNDER AND CO-OWNER OF SUNRAY COMPANY 601-***-**** BREANNA CARD- BANCORP South 769-***-****
FRAN MONK- BUSINESS MANAGER- FOWLER BUICK GMC 601-***-**** MEGAN BOYD- PATIENT COORDINATOR-MOFFETT AND WALLEY ORTHODONTICS