Housekeeping Front Office

Summary

Professional Deputy Executive Housekeeper with strong organizational and multi-tasking skills as well as superior time and resource management capabilities. Dedication to completing tasks on time and surpassing expectations. Able to excel in fast paced, high pressure environments. Skills

Team leadership Health and Safety measures Problem solving Budgeting Customer satisfaction Quality control Decision making skills Professional Experience

Task force for Housekeeping in Shangri-La Hotel Singapore Task force for Housekeeping in Shangri-La Hotel Doha Twice as Task force for Housekeeping in Shangri-la Hotel London April 2013 to April 2020

Deputy Executive Housekeeper

Shangri-la Hotel Abu Dhabi, U.A.E.

(5*property, 213 guest rooms, 161 Residences & 6 Villas) Responsible for monitoring operations of the Housekeeping Department in accordance with policies, standards and guidelines established by our Company. Actively involved in staffing, training and coaching for the 90 team members in Housekeeping and Laundry Department. Key Areas of Responsibilities:

• Inspect all hotel premises and random spot check guest rooms and VIP rooms to ensure departmental and performance standards are being maintained.

• Conduct and attend communication meetings with all levels of colleagues and management.

• Implemented departmental standards, policies and procedures to improve productivity, increase effectiveness and reduce costs.

• Monitor timely progress in Periodical Preventive Maintenance and Pest control activities of guest rooms and Public areas.

• Recycling initiatives encouraged together with team.

• Coordinated property and equipment maintenance. Preparing Profit and loss analysis, Capex budget, Yearly forecast budget, monitoring progress and taking corrective actions

• Involved in new / renewal of Housekeeping contracts formalities

• Oversee process audits of controls systems, quality standards and all processes. November 2008 to March 2013

Housekeeping Manager

Shangri-La Hotel and Residences Abu Dhabi, UAE.

Key Areas of Responsibilities:

• Inspection for VIP rooms and Guest rooms cleanliness, orderliness and appearance of entire Hotel.

• Assist the Assistant Executive Housekeeper in monitoring of housekeeping procedures including Lost and Found, Key Control, Security and Emergency procedures, and Health and Safety for employee and guests.

• Attending and resolving guest complaints and gain their loyalty.

• Lead daily team briefings, trainings to motivate, update and engage with team. 1

Rasely Menezes

Personal Details

Nationality: India

Mobile: +919*********

Email: **********@*****.***

*************@*****.***

• Coordinate with Engineering and Front office departments to ensure guest rooms well maintained and continue to uphold high guest service experience.

November 2005 to October 2008

Housekeeping Supervisor- Floor / Public Areas

Shangri-la Hotel Muscat, Oman.

(5*property, 460 guest rooms)

Key Areas of Responsibilities:

• Supervises work activities of team members to ensure clean, orderly, defect free rooms in the hotel.

• Prepare Room attendant work assignments.

• Conduct Housekeeping orientation training to explain policies, work procedures, and to demonstrate the use and maintenance of equipments.

• Ensures that environmental, health and safety system is followed and maintained in the work premises. Part of Fire and life safety team and attend codes. October 2003 until October 2005

Public area attendant / Room attendant Shangri-La

Shangri-la Hotel, Dubai, U.A.E.

Responsibilities:

• Responsible for guest rooms cleanliness and in team of preventive maintenance cleaning. Report maintenance defects of guest rooms and public areas.

• Carpets, Vinyl, Marble, Wooden flooring cleaning. Operating and maintaining Taski cleaning machines.

• Reliever for Service Leader.

Education and Technical Qualification

• H.S.C. in Commerce - Mumbai University - India.

• Hotel Management Diploma from - The Institute Of India International Trade center India.

• Conversant with MS office, Fidelio (stores materials control), Fidelio (rooms management system), & Opera rooms management system.

• Training done in Shangri-La Hotel Dubai – Housekeeping coordinator, Storekeeper, Taski Housekeeping machines, Diversey chemicals safety handling and Floor care training, Housekeeping Mobile learning.

• Training done in Shangri-la Hotel Abu Dhabi – Trainers skill, 7 Habits, Interaction skills and Performance Management, Supervisory Excellence,

• Certified in Basic Life Support - First Aid by Safety Technical Services co. Ltd, Muscat.

• Strategic Housekeeping Management program done in Shangri-La Academy – China.

• Laundry certification course done in Shangri-La Mactan – Philippines.

• Shang care angel and facilitator for Shang care 1 and 3 in Shangri-La Hotel Abu Dhabi. Achievements

• Honesty Appreciation letters from Mr. Bernhard Heckler GM and Mr. Jeremy Ambler EAM (Rooms) Shangri-La Hotel Dubai.

• Congratulation letter from Mr. Bernhard Heckler GM Shangri-La Hotel Dubai for obtaining 100% score in Hotel Product Knowledge.

• Congratulation letter from Mr. Arbind Shrestha GM Shangri-La Hotel Abu Dhabi for obtaining 100% score in Hotel Product Knowledge.

• Appreciation Letter from Ms. Viri Kaur EAM (Rooms) for the interior set up done for opening of Horizon Club in Shangri-La Hotel Abu Dhabi.

• Guest delight program certificates from Shangri-la Hotel Dubai / Muscat / Abu Dhabi.

• Housekeeping article with interview published in Clean Middle East magazine.

• Best presentation during Laundry certification in Shangri-La Hotel Mactan. 2

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