Engineer Engineering

Azhar Shanihas

IT Administrator

Dubai, United Arab Emirates +971-**-***-**** ********@*****.***

linkedin.com/in/azhar-shanihas-b558457b

IT Administrator with 5 years of working experience in Desktop/server Administration and Technical Support. An expert at Server, Desktop, Data center, Email, Website and Internet systems, including all major web-hosting services and data- center environment.

* Proficiency in CentOS, RedHat, Ubuntu, Microsoft Windows Server 2008, 2012 R2 and 2016

* Excellent verbal and written communication skills.

* Strong problem solver and troubleshooter.

* Proficiency in Microsoft Office 2010, 2013 and Office 365

* Help desk experience and interpersonal skills.

* Strong working relationships and collaboration skills.

* Ability to explain technical concepts to users.

* Technical expertise and understanding.

* Expert in client OS Ubuntu, Windows 2007 and 2010.

* Expertise in iOS, Android and other mobile platforms.

* Strong understanding and expertise in backups and restoration methods.

* Time Management.

* Ability to deal with problems and technical issues in a friendly, calm and reassuring manner.

ITpresent Support Engineer October-2018 -

Gulf Environment and Waste FZE. Dubai, UAE

* Creation, Development and Hosting of Company email & Websites.

* Creating & Handling of Data Management Software of all Company data.

* Repairing and replacing equipment as necessary. Research and identify solutions to software and hardware issues.

*Installing and configuring computer hardware, software, systems, networks, servers, telephones, printers and scanners.

* Troubleshoot system and network problems, diagnosing and solving hardware or software faults.

* Responsible for research, Installation and setup of CCTV’s and multi-screens.

* Handling PABX telephone system and monitoring call records through PABX system.

* Responsible for configuring and troubleshooting of modems/routers, LAN/WAN, Internet, laptops, desktops, printers and scanners.

* Responsible for repairing & maintenance of all IT equipments.

* Maintain the inventory of all IT devices and responsible to purchase IT requirements. Linux server

CentOS, RedHat, Ubuntu

Windows Server

Microsoft Windows Server 2008, 2012 R2

and 2016

cPanel /WHM

Content management system

WordPress, Joomla, Open cart

Networking

Red Hat Certified Engineer (cert no: 140-

172-446).

Red Hat Certified System Administrator

(cert no: 140-172-446).

Microsoft Certified Solutions Associate

(Training)

Summary

Highlights

Work experience

Skills

Certifications:

January 2016 - July 2018

October-2014 - October-2015

May 2014 - November 2014

System Engineer

Admod technologies PVT Ltd. Kochi, India

* Troubleshooting issues related to Security, Mail, DNS, FTP, Web servers, Database servers

* Attended technical queries from server administrators and customers through the ticketing system (WHMCS, Zendesk, Kayako), emails, phone and live chat.

* Designing a backup strategy for websites, ensuring scheduled/unscheduled backup runs as per the backup plan, and restoring the backups as per the customer’s requirement.

* Knowledge in repairing a database, restoration and backup.

* Worked on accounts migration and restoration process.* Installation and troubleshooting of various website applications like WordPress, Joomla, Open cart etc., Server Administrator

Seeknext IT solutions PVT Ltd. Bangalore, India

* Provide support and advices for Desktop and server related issues through email and phone.

* Designing knowledge base, accurate documentation and job notes.

* Educate the clients with IT knowledge & competence.

* Installing, supporting and providing routine maintenance to servers and software.

* Troubleshooting problems and providing advice to clients on the appropriate action.

* Analyzing and resolving system/server faults.

* Configured and maintained backup servers using tools like R1soft, CPremote, rsync and scp.

* Experience with most of the issues related to cPanel /WHM and Plesk. Technical Support

Liscom Solutions. Kochi, India

* Configuring and troubleshooting modem/router, LAN/WAN and internet related issues.

* Technical support for IP related issues

* Educate the clients with IT knowledge & competence. 2010 - 2014

2008 - 2010

2007 - 2008

Bachelor of Engineering in Computer Science & Engineering King College of Technology Namakkal, Anna University Chennai Higher Secondary

Technical Higher Secondary School Peermade, Kerala State Board SSLC

St. Joseph High SchooPeruvanthanam, Kerala State board I hereby declare that the above given information is true to my knowledge and belief. Date of Birth: 21 March, 1992

Total Experience: 5 years

Nationality: Indian

Sex: Male

Visa Status: Employment Visa

Current location: Dubai, United Arab

Emirates

Marital Status: Single

Languages Known: English, Malayalam,

Tamil, Hindi and Arabic (R&W)

Education

Declaration

Personal details:

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