Sales Representative Customer Service

MICHAEL I. DONATO

Mobile: +974********

Email: *.************@*****.***

Visa Status: WORKING VISA

OBJECTIVE

Motivated sales associate with 9 year’s sales experienced and 1 year of being a receptionist. I’m an independent worker with high energy and great communication skills. Reliable, flexible and friendly professional able to work with little oversight and collaborate in team environments. WORK EXPERIENCES

March up to Present

Receptionist(Qanat Quartier The pearl) The Shelter Group

● To undertake house in front duties,including meeting,greeting and attending to the needs of guests to ensure a superb customer services experience.

● To build a good rapport with all guests and resolve any complaints/issues quickly to maintain high quality customer service

● To deal with guest request to ensure a comfortable and pleasant stay.

● To assist and keeping the hotel reception area clean and tidy at all times.

● To administer routes of reservations to ensure that room bookings are made and recorded accurately

November 2015 – July 2018

Sales Representative (Luxury Fragrance Consultant) Charlie ken inc. (Rustan’s Department Store)Philippines

● Greet and assist customers as they shop for new products

● Suggest applicable and relevant upsells to help customers walk out the door with everything they need

● demonstrate how products are used

● explain the benefits of each product or service

October 2011 - October 2015

Cashier(Mall of Asia Department Store)Philippines

● Handling all the cash transactions of an organization Receive payment by cash,cheques and credit cards

● Checking daily cash counts

● Guiding and solving queries of customers

● First duty of cashiers is to greet the customers entering the shop April 2008 - August 2011 Store keeper (Hush Puppies Shoes Men’s shoes) Rustan’s Department Store,Philippines

● To manage,Supervise or perform a variety of tasks in Ordering,Receiving and storing.

● Being the head of the store department,Like receiving materials,Arranging of materials,Recording,And also the preservation of the materials

● Completes market research and monitor competitor activity

● Makes recommendations for the customer

● Maintains documentation of customer contact and account updates EDUCATIONAL ATTAINMENT

● Manufacturing Technician

2007-2009

Lyceum of the Philippines University- Batangas

SKILLS SUMMARY

● Organized, hardworking and detail oriented

● Great customer service oriented, able to work well with or w/o supervision

● Able to follow directions, Fast learner and flexible

● Computer Literate

Additional Skills:

SINGER & LIVE PERFORMER

GUITARIST

LANGUAGES:

● English – Very Good

● Tagalog – Mother tongue

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