Service Customer
Resume:
Kimjohn Delacruz
Kissee Mills, Missouri 65680
****************@*****.***
Currently I am a student in University of Missouri/Kansas City with over 8 years of experience in professional customer service in diversified fields. Dedicated to achieving customer satisfaction as well as meeting or surpassing company expectations and striving to achieve the company’s goals. Excellent communication and problem solving skills. Proficient in Microsoft applications with advanced typing skills with 95 wpm . I take great satisfaction and pride in seeing results and positive impact on the customers/clients. Currently in pursuit of a double major in Economics and Computer Science in the University of Missouri/Kansas City. I would love to implement the knowledge I have learned towards the goal of the company and customer’s queries. I take pride in my hard work, I am a self-starter, flexible, punctual and organized. Great in working independent and also in cooperating with others.
Professional Experience
Outback Steak and Oyster Bar – Branson, MO
03/20/2012 to Current
Server, Runner, Busser, and Dishwasher
Delivered professional, friendly, and fast service.
Answered questions about menu selections and made recommendations when requested
Accurately recorded orders and partnered with team members to serve food and beverages that exceeded guests’ expectations.
Skillfully anticipated and addressed guests’ service needs
Train new employees on guest service and expectations, safety, procedures, proper food handling and restaurant protocols.
Gift shop inventory fully filled and any excess stored in the basement and checking customers out.
Flexible in any positions that were needed.
Thai Thai Cuisine – Branson, MO
02/15/2015 to Current
Server, Cashier, Runner, Busser, and Dishwasher
Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests
Regularly checked on guests to ensure satisfaction with each food course and beverages
Consistently adhered to quality expectations and standards
Assisted guests with making menu choices in an informative and helpful fashion
Routinely cleaned tables, table settings, carpets, counters, floors, storage areas and service refrigerators.
Flexible in any positions that were needed.
Immediate attention towards customer needs.
Cleaning on point towards safety regulations
Under Armour- Branson, MO
Retail Associate/Stocker
06/01/201*-**-**-****
Ensured needed inventory to be opened and displayed
Finding defective products and disposing them
Organize surplus of inventory in the back
Ensured safety measures were always properly followed
Heavy-lifting of boxes weighing 10lbs-50lbs
Inventory lookups as queried
Education
Branson, MO
Branson High School
High School Diploma, May 2015
Hollister, MO
Ozark Technical Community College
Associates of Arts, June 2017
Associate of Business June 2017
University of Missouri-Kansas City Kansas City, MO
Bachelors in Economics 2019-Current (Expected graduation 2021)
Bachelors in Computer Science 2019- Current (Expected graduation 2022)
Additional Skills
Computer Literate in Microsoft Office (Word, Excel, PowerPoint, and Outlook)
Outstanding Typing Skills (WPM: 95)
Intermediate skills in Python, DreamSpark
Basic accounting knowledge
Knowledge in Microsoft Applications
Basic Spanish language and Filipino
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