Data Analyst Customer Service

Manikandan.M

E-mail: ************@*****.*** ©: +*1 –904-***-****

CAREER OBJECTIVE

Desirous of having a career oriented job where I am able to give my full Contribution towards the growth of the organization.

PROFESSIONAL EXPERIENCE

Company : Dell Services (Jun’10 to Sep’12)

Designation : Data Analyst / Auditor - Senior Representative. Company : AGS Health ( Oct’12 to Jun'18)

Designation : Senior Process Representative

Work Profile

TTotal Exp: 7+ years

Dedicated Payment Poster with 7 years of experience of analysing and posting health insurance Payment. Effectively manage multiple, high-priority projects and take pride in providing exemplary customer service. Company : Dell Services

Designation : Data Analyst / Auditor - Senior Representative.

Act as carrier between the provider and member. Posting payment or denials to Providers by the insurance policies..

Performed audits for Training Associates.

Re-searches claim overpayments and requests Re-funds.

Followed Guideline policies and procedures to make sure proper payment Posting of Claims.

Provided timely customer service to members, providers, billing departments. Company : AGS Health

Designation : Senior Process Representative.

Preparation of Cashsheet with help of Bank Websites.

Retrieving the Supporting documents from WebSource.

Posting Payment & Denials.

Tracking Secondary reports & Forwarding to Claims Dept.

Working on AR reports, Charges, & Claim accounts.

Identifying the Overpayment claims and Preparing Re-Funds Packet.

Conducting Project Trainings & Q.A for Training Associates.

Involved in Weekly, Monthly report generation as per the client requirement. Key skills:

Good knowledge in claims life cycle and denial management (RCM)

End to End experience in Healthcare payer and provider operations. Educational Qualification:

Qualification Board/University

Year of

Completion

Percentage

B.C.A Madras University 2010 58

HSC State board 2007 67

SSLC Matriculation 2005 67

PERSONAL PROFILE

Father’s Name : Muthu.P

Date of Birth : 25.10.1989

Gender : Male

Religion : Hindu

Nationality : Indian

Languages Known : English and Tamil.

Address of Residence : 39A, Nerkundram Pathai, Vadapalani, Chennai – 600026.

DECLARATION

I hereby declare that all the above mentioned details are true to the best of my knowledge and belief.

Date : Yours Sincerely,

Place : Manikandan.M

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