Engineer Quality

PEGGY SWENSON ** Prospect Street

*****.*******@*******.*** Millbury, MA 01527

(H) 508-***-****

(C) 508-***-****

SUMMARY

Passionate and experienced Software Quality Assurance Engineer interested in building great products and delighting customers. Diversified exposure in network, software applications, virtualization, appliance and storage subsystem arena, demonstrated success in:

• QA leadership role and on time delivery

• Self starter, capable of planning and working independently, analytical and mental discipline, shows integrity and accountability, flexible and adaptable, strong organizational skills

• Ability to manage multiple projects, prioritize workloads, work under time constraints to meet project deadlines

• Solid understanding of project management methodologies

• Experience with test tools and methodologies

• An aptitude and talent for testing-you find failures and taking those skills to the next level.

• 'Test to FAIL' attitude, an ability to take the point of view of the customer, a passion and desire for quality, attention to detail, ‘no code should go untested’

• Able to isolate and effectively communicate hardware/software issues to team members, both technical and business groups

• Understanding of SDLC in Waterfall and DevOps/Agile environments. Ability to adapt and quickly refocus

• Very strong troubleshooting, debugging and analysis skills, ability to analyze and isolate complex system level problems

• Proactive solutions oriented

• Proficient in Linux/Windows/MAC operating systems

• Basic SQL database understanding

• Basic experience with Shell scripting

• Experience managing others or managing small teams

• Communicates project status and escalates issues to direct managers, program managers, and internal and external development partners.

• Manages project headcount, deliverables, schedules, and costs for multiple ongoing projects, ensuring that resources are appropriately allocated and that goals, objectives, timelines, and budgets are met in accordance with program and organizational roadmaps.

• Provides direct and ongoing leadership for a team of individual contributors designing and implementing quality assurance and test processes and coordinating projects for end-user applications, systems software, and firmware running on hardware, local, networked, and Internet-based platforms.

• 26+ years of Software Quality Assurance experience

Protocols TCP/IP, RIPv1/v2, UDP, IPX, AP2, PPP, MPP, PAP, CHAP, SNMPv1/SNMPv2c/SNMPv3, CRA-BOSS, DECNET Phase IV/V, ARP, BOOTP, LAT, MOP, VLAN, VPN, PPTP/L2TP/IPSEC, NTP, SIP, DHCP, IP-on-the-fly, SSHv1/SSHv2, 802.1x Authentication, 802.1x Supplicant, MD5, DES, HTTP/HTTPS, VoIP, Motload, IPTV,RTP,RTCP, RDP, ICA, iSCSI and FC storage solutions, IPMI Tool Set.

LAN/WAN Ethernet 10/100, Gigabit Ethernet, Token Ring, FDDI, T1, ISDN BRI/PRI (T1/E1), Frame-Relay, V.35, RS232, RS449, V.36, X.21, X.25, ATM DS3, OC-3, 802.11 a/b/g.

Interop Cisco 2503, Ascend PL400, Teleos ISDN Switch, Stratacom and NewBridge 3600 Frame Relay Switch, XYPLEX X.25 Server, TYMNET X.25 Packet Switches, BBN, CoreBuilder 9000 Product Line, Redback, Alcatel, Nokia ASX-1000, Lucent, CopperMountain and Cisco dslams, Jetstream and CopperCom Voice Gateways, Merge Tech xDSL5000, ArcaPlex, Clarinet, Accton Enterprise Access Point, Lantronix, BroadCom.

Apps FTP, TFTP, Bootp, Zmodem, OneView, emacs, vi, GNATS, xddts, Netxray, Hummingbird, Netmeeting, MiRC, CodeTap 3.0, SecGo, Apache, CLI Scripting, Lotus Notes, WEB Testing, Media Player, Quick Time Player, TeamTrack, Rational Clearquest/SQL queries, PuTTY, Tera Term Pro, SSHTerm Professional, SSH Secure Shell, MG-SOFT, SilverCreek 8.0/9.0, Funk Odyssey Client Manager, Atheros, Funk Steel-Belted Radius, Radius IAS Security, Microsoft FrontPage and Visio, Ethereal, WildPackets AiroPeek, MS-Outlook, Test Central, Docushare, MS Access DB, IoMeter, Netperf, Nessus, Tetware, WireShark, HP Quality Center, VLC Media Player, SQL Server 2005/2008. Microsoft IIS and ASP.NET, Terminal Services, Citrix Presentation Server 4.5/XenApp, Symantec SWC, TestLink, ETRACK, VersionOne, Active Directory, Deployment Services, VMWare ESX and VSphere Client, Sharepoint, JIRA, Rational RTC/RQM, GitHub/ZenHub, DRUPAL, PSIRT ServiceNow, Jenkins, Box.

Systems UNIX/xwindows, WINDOWS-95/98/NT/2000/7/10, ME, XP, W2k3, W2k8, DOS, MAC OS 8.5, Montavista/Windriver/Tikanga RHEL Linux 5.x, 6.x, 7.x versions, VMWare ESXi 4.1/vSphere Client, WYSE THIN OS, XPe. WES.

Platforms Sun SPARC Station, MAC/iPAD, DECstations, NetCom SmartBits, Network General Analyzer, DLS400, Network Monitor, IBM SystemX Server Family.

Misc Bandwidth Reservation (BRS), GT Secure Firewall Access, SDSL, ADSL and G.SHDSL, MPEG2, SD/HD, AD insertion and AD Splicing, Xyloc, 2FA, PcProx, PCSonar, Biometrics, APESKLM data encryption server.

PROFESSIONAL EXPERIENCE:

IBM Corporation – Netezza & Cloud Pak for Data System, IBM Integrated Analytics System IBM Cloud and Cognitive Software Division 10/2011-06/2020

Principal System Integration/Product Assurance Test Engineering Professional-Netezza

Individual contributor and ‘Hands On’ QA Project Lead for IBM-Netezza on-premis data analytics product lines. Support system integration & test activities from design phase through development, integration and deployment of completed systems. Build, configure and install systems encompassing hardware and software from ground up. Support system OS/RHEL software upgrades, backup and restore, DB2 row and column configuration, HA (high availability) failover testing, Webconsole verification and system In-Place Expansion testing. Hardware firmware diagnostics, upgrades/downgrades, HDD data encryption, repair, replace and troubleshoot system components following documentation, determine root cause analysis of failures and recommend corrective actions. Develop hardware/software system level test programs, test scripts, test procedures and test reports. Perform unit, integration, formal qualification, regression, field beta and production testing. Work with cross functional teams (software, hardware, manufacturing, technical support, IT, field installers, program management, security). Perform continuous quality improvement activities including analyzing trends and providing process improvement recommendations. Demonstrate technical leadership and provide consultation / guidance on complex projects and issues. Contribute to creating and developing test automation strategies. Product Security Pillar Lead and Responder (PSIRT) via ServiceNow application.

Symantec Corporation, Waltham, MA 9/2010-6/2011

Principal Software Quality Assurance Engineer / QA Project Lead

Individual contributor and ‘Hands On’ QA Project Lead for Symantec’s client-server Endpoint Virtualization Suite applications. Primary responsibility include testing current software releases, customer and public facing hotfixes, maintenance packs, as well as providing engineering and customer support on SWC VDI Solutions thru published applications and desktops in VMWare Infrastructure. Supported integration with Symantec Endpoint Protection, Norton 360, Citrix Presentation Server 4.5. SSO, Biometrics, PCSonar, PcProx, Xyloc and roaming capabilities on a variety of Microsoft and MAC OS’s. Experience designing and managing complex virtualized infrastructures with Citrix/VMware. Demonstrated experience with Citrix, XenApp, XenDesktop, XenServer and experience with support and installation of large Citrix farms.

• Ability to debug very complicated problems.

• Ability to lead a group of engineers through design and code inspections that are efficient and useful.

• Ability to mentor other team members.

• Works in an Agile environment.

• Focus on customer issues and on-site support for engineering.

• Ability to review technical documentation.

• Perform black and white box testing.

• Work with development to help troubleshoot problems.

• Works well with other members of the team, demonstrates respect for others.

• Able to write clearly about relevant work products, for example, QA Test Plans, Test Strategies, problem defects, test coverage matrices and status reports.

• Maintains documentation of test results.

• Able to present complex concepts to the rest of the QA group during QA meetings.

• Testing entails both automated and manual testing of the product.

Crossfire Consulting, Waltham, MA 2/2010-4/2010

FIOS VIDEO Lab Test Engineer – Contractor to Verizon

●Provide specialized technical systems integration and testing of Video head end systems and related FTTP access elements as used in Verizon end to end video network.

●Analyze requirements, write test plans, construct test beds, execute test cases and document results.

●Conduct periodic status meetings with vendor and client on testing and trouble ticket status. Maintain all requisite records, policies and procedures to support ISO certified organization.

●Act as Subject Mater Expert and technical advisor to other Verizon organizations such as Product Management, Network Architecture, Network Planning, Engineering, Operations and Corporate Sourcing.

●Coordinate with Architecture, Network Planning and Product Line Management groups concerning desired product features and work with vendors to define the scope of new release functionality.

●Strong written and verbal communications/presentation skills.

●Knowelege of Cisco (Scientific Atalnta - SA) and/or Motorola Conditional Access Systems (CAS). Cisco FNCS/ISDS, RNCS, PKES, PCG, etc. Motorola DAC6000, RADD6000, OM1000/2000.

●Working knowledge of TCP/IP protocols and technology in a video environment Expertise with IP protocols: Multicast, HTTPs, SNMP, DNS, DHCP, PPPoE, SSL, etc.

•Background integrating Ad Insertion equipment into various Head End environments.

•Experience testing Motorola and Scientific Atlanta STB.

•Expertise with the provision and operation of Cisco routers and switches.

•Knowledge of MPEG2 and IPTV

•Head end and video hub testing, integration, installation and operation experience.

•Testing digital video equipment used in a traditional head end environment.

BigBand Networks, Westborough, MA 2008-2009

Senior Software Quality Assurance Engineer

• Performed Media Service Platform solution testing and developed test strategies that

verified product functionality and features.

• Developed and executed detailed test procedures both black box and white box (including: MPEG Video Analysis, System Data Flow, Scalibility and Performance Testing. Stress and Long Run, soak testing and Network Protocol related tesing).

• Designed and implemented complex test beds and network topologies that successfully mirrored customer environment.

• Collaborated with development to analyze system logs in order to drive problems to closure for IPTV products.

• Performed product testing via CLI interface and WEB GUI (HPI applications), meeting/exceeding quality and productivity metrics.

Motorola/Emerson Network Power, Marlboro, MA 2005-2008

Senior Staff Verification Engineer

• Perform system integration testing on Motorola’s ATCA/MicroTCA Switched Platforms. Verification on I/O Switch Modules, Carrier Cards, AMC’s, Processing Modules, RTM’s, SCSI and Fibre-Channel Driver Verification. HPI-A/HPI-B, IPMC, Storage Processors (Intel/PPC Architecture), Security, SNMPv1/v2/v3, Firmware/BIOS, PRAM Read/Write Performance Verification, Persistent Store Size Verification, Memory Leak Analysis, Iometer, Nessus Security and various Linux test tools, ie., megafork, churn, lmbench. LTP, bonnie that verified product functionality and features. Validate Linux OS Installation. System Boot-up and Shutdown Verification.

• Developed and implemented test plans that met/exceeded functional specifications.

These included: Mechanical Specifications, Backplane Architecture, Fabrics, Blades and

Shelf Management as well proprietary software applications.

• Executed and debugged automated test scripts (Expect, BASH Shell Scripting) resulting in

high test efficiency.

3COM Corporation, Marlboro, MA 2004-2005 Principal Software Quality Assurance Engineer / QA Project Lead

• ‘Hands On’ QA Project lead for NBX Release 4.4 ( including product qualification for a new platform and new features), delivering a high end, quality product on time.

• Developed and implemented test plans according to functional specifications (including Page Zone, System, Device Limit, Licensing, LED’s, EEPROMS and ATA/ALC line cards), that verified product functionality and features.

Accton Technology, Marlboro, MA 2003-2004

Principal Software Quality Assurance Engineer / QA Project Lead

• ‘Hands On’ QA Project Lead for Wireless Access Point release, delivering full product verification in all test areas with minimal interruption and high customer satisfaction. Responsible for product qualification in all test areas and bug reporting. Point of contact for 3 Tier 1 customer accounts.

• Developed and implemented test plan development and implementation according to functional specifications. These include: SNMPv1/SNMPv2c/SNMPv3, SSHv1/SSHv2, VLAN, 802.1x Supplicant, Rogue AP Detection, Radius Accounting, Random AP Reset Interval and WDS, Event Log, Multiple User Login, Human Readable Config File, DNS Client, QOS, Ethernet Port Speed.

• Tested various protocols and AP features: SNMPv1/SNMPv2c/SNMPv3 including HMAC-MD5 authentication and CBC-DES privacy protocol. SSHv1/SSHv2 client-server functionality using Tera Term Pro, PuTTY, SSH Secure Shell and SSHTerm Professional. VLAN ID/Radio, Management VLAN functionality. 802.1x Supplicant functionality using Funk Steel-Belted Radius and Accton’s Fast Ethernet Switch supporting VLAN trunking. Random AP Reset Interval. Responsible for the infrastructure setup to meet test requirements.

• Tested various 802.11 a/b/g wireless configurations: WEP, WPA, WPA-PSK, WPA2, WPA2-PSK, WPA-WPA2-mixed, WPA-WPA2-PSK-mixed. Multicast Cipher mode including WEP, TKIP and AES-CCMP. Applications included data transfers and video streams.

3Com Corporation, Marlboro, MA 1997-2003

Senior Software Quality Assurance Engineer 2003-2003

Principal Software Quality Assurance Engineer 2000-2002

Software Quality Assurance Engineer / QA Project Lead 1997-2000

• ndividual contributor responsible for testing the CB9000 a high-end high availability chassis based switching hub on Layer 2 and Layer 3 protocol stacks over 10/100 ethernet and gigabit ethernet media.

• Tested various internetworking protocols and switch features: VLANs, AppleTalk 2, Blade specific operations, CB9000 hub/blade interoperability, SNMP, EME Management Component, EMC Controller Component. Responsible for bug reporting, tracking and verification.

• Responsible for test plan development and implementation according to functional specifications. These include: AP2, Blade specific operations, EME Management Component.

• ‘Hands On’ QA Project lead for 2 key platforms for the CoreBuilder 9000 product line, 7-slot chassis, 8-slot chassis and a new management board the EMU. Focal point for the entire SQA organization in delivering a quality product. Responsible for chassis/board deployment, product qualification in all test areas, bug reporting and matrix status to upper level management. Also responsible for creating Test Strategy documents on related projects.

• Lab Manager for SQA. Responsible for equipment acquisitions, inventory control and installation of hardware and software. Lead coordinator for lab infrastructure and network design for building, and tear down of engineering lab environments.

• Review technical documentation before final release to the field.

• GUI/WEB/CLI Testing.

• Tested a variety of products (network telephony products, phone sets, attendant consoles,

analog and digital interface cards. Achieving high end quality products

• Tested various features and applications (pcXset, VTL, IP-on-the-fly, VPIM, VM, disk mirroring, ELF, bridged extensions, call park, call pickup, call coverage, hunt groups, speed dials, CoS, CLIR, OSN, AA, Callp and conference.) Consistently meeting and exceeding customer specifications. Responsible for bug reporting, tracking, and verification within the TeamTrack database. Responsible for the infrastructure setup to meet test requirements.

• Developed and implemented test plans according to functional specifications. These include: Call Park, ELF, Call Pickup, BRI, T1, PRI/T1/E1.

• GUI/WEB/CLI Testing.

• ‘Hands On’ QA Project lead for 2 key DSL platforms. Focal point for the entire SQA organization in delivering a quality product. Responsible for unit deployment, product qualification in all test areas, bug reporting and matrix status to upper level management. Represented SQA during weekly core team meetings.

• Individual contributor responsible for testing 3Coms dsl platforms the OfficeConnect 812, 612 and OCG, a data/voice gateway. Applications included data transfers, video streams and voice quality.

OpenRoute Networks Inc., A Subsidiary of Proteon Inc., Westboro, MA 1994-1997

A Subsidiary of Proteon Inc.,

Software Quality Assurance Engineer

Digital Equipment Corporation, Littleton, MA

Technical Support Engineer - Corp Telecom 1992-1994

Network Project Specialist- IN-DEC Field Service 1988-1992

Wang Laboratories, Lowell, MA 1988-1988

Network Planning Engineer

Data General Corporation, Westboro, MA 1984-1988

Data Communications/Network Controller 1984-1988

Computer Operator I 1984-1985

EDUCATION:

B.S. Computer Science - Nichols College, Dudley, MA.

A.S. Applied Technology - Central New England College, Worcester, MA

Certificate in Data Processing - Worcester Industrial Technical Institute

CERTIFICATIONS:

TL 9000 Certified and ESD Certified

FiTOUR Group Exercise Certification

Keiser M3 Spin Certification

CPR/AED/First Aid Certification

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